It is similar to customizing your email inbox. If you have customized (color coded, categorized and setup rules to organize) your email inbox you might use this feature in ReachOut. If not the chances are that you will sail on just fine.
To set preferences for your tickets inspections and work orders you can go to Settings > Preferences
| Call Out # | Description |
|---|---|
| 0 | You can get to this page by Clicking on Settings in the Main Menu and then clicking on preferences |
| 1 | This tab will take you to the preferences for the Ticket Management Module |
| 2 | This tab will take you to the preferences for the Inspection Management Module |
| 3 | This tab will take you to the preferences for the Workorder Management Module |
| 4 | Custom Status is where you can change color codes for the management module |
| 5 | Custom Rules where you can set rules for events to preset to a status |
| 6 | Custom Categories is where you can create and edit categories to classify the ticket , inspection or work order |
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