Compared to the spring or summer, landscapers might have a limited flow of work during the end of the year. Landscaping is a seasonal business. Demand falls when leaves fall! Plants recede during winter, and very few people spend time outdoors. During such off-seasons, businesses in the niche fields like landscaping usually face the challenge of remaining visible and relevant to their customers. If there is no need for landscapers at all, then how do you keep your service and business going?
Follow these ideas to make the most of those off-season days and to continuously support your landscaping business.
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With proper planning and differentiation, you can transform a seasonal landscaping business into a year-round-business.
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During the last days of winter, offer yard preparation services. Many clients prefer keeping their gardens and yards ready for spring. These activities keep the staff active and help the business stay relevant. The extra revenue is the icing on the cake.
Offering different services for different seasons allows the business to reach out to clients the entire year. Flyers in the mailbox, decals in the van and other marketing initiatives improve visibility.
Apart from differentiated service, diversify your business. Offer services in demand the entire year. Clients engage with the business for such services even when they do not require landscapers.
Ideas for diversification include:
Avoid mortar or rendering works during winter. Bricks and blocks will slump, and render peels off during the wet season. Such tasks are best left for professionals in the niche.
Bombarding customers with ads during the winter months is spam. At the same time, remaining invisible only gives an opportunity for competitors. Design and order the promotional materials required for the coming peak season.
Plan the marketing and product positioning for the next year. Revise pricing. Develop discount strategies. Relook the targeted customer demographics. Consider reaching out to new markets, to expand the business. Find out how to reach out to existing clients better. Consider any up-sell and cross-sell possibilities.
Leverage the power of analytics. Invest in digital marketing. Develop ads appealing to targeted customer demographics. Use Google Analytics to place online ads. Google Ads show up only to the relevant audience, such as those searching for similar services. The chances of viewers considering such ads as spam or irrelevant are less. Even if there is not much response during the off-season, the effort will reap rich dividends when the thaw comes.
Use the lean off-season to brush up on your website, or start one. The web assets represent the Internet store-front of the business. Trendy design and updated content increase the reputation and credibility of your business.
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Regardless of the marketing outreach or business diversification, winter essentially remains an off-season for landscapers. Make sure that your workforce understands the need for letting them go off during the lean period. Promise to re-hire the dedicated and skilled staff back, once things get busy at your end.
Here are a few things that you can do prior to taking up a busy schedule in the new year:
Check if business processes are customer-centric. If not, work on changing it, to serve customers better. Benchmark existing performance against industry best practices, and roadmap any changes. Invest in training and development tasks. Offer employees an opportunity to gain new skills.
Roll out improvements to the field management suite during the off-season. In the peak season, the workforce would be busy catering to customers. They cannot afford any disruption or learning curve delays during such time. Review the accounting system. Invest in a new system, if required. Integrate accounting with the field marketing suite for real-time, accurate billing.
These efforts may not bring in immediate revenue for your business. But it helps you stay fresh and prime when the new season starts.
ReachOut field management suite empowers you to be ready and raring to serve the customer, without the distraction of administrative or marketing tasks. Contact us to find out how ReachOut FSM can enhance the way your field service business is managed and run.
With over a decade of experience in the technology sector, Aarathy is passionate about improving field service efficiency through digital innovation. She is particularly interested in topics such as field service trends, service automation, and strategies for implementing digital transformation in service management.
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