Digital Forms
Digital Forms
Predefined & Customizable Forms
- Turn your field crew’s smartphones or tablets into reliable data collection tools to record service details and job-specific requirements, capture images, annotate, and add comments.
- Convert your existing paper forms to digital forms. Or get custom digital/styled forms with specific fields created for your business.
- Our digital forms marketplace of ready-to-use industry-specific forms. Alternatively, you can use our built-in form builder to create and customize standard forms. Add conditional logic when customizing forms to dynamically generate relevant questions based on user responses.
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Graphical Job Scheduling
Graphical Job Scheduling
Monitor & Prioritize Workloads
Dispatch Field Technicians
- Manage incident reporting and job schedules of your fire rescue teams. Dispatch them to incident locations with accurate job-specific information.
- Prioritize incidents reported and instantly reassign jobs using the drag-and-drop scheduler. Use mobile alerts to inform field staff about work schedule changes.
- Track and manage all your fire safety inspections, incidents, equipment installation and repairs, maintenance schedules, crew members, and more – in one place using the integrated map view.
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Route Optimization
Route Optimization
Automatic Route Replanning
- Allow firefighters to reach incident sites faster, so they can reduce the time spent on roads, deliver prompt service, and reduce the damages caused by fire.
- Rearrange tasks in the required (specific) order to execute jobs at the nearest location first.
- Replan routes based on last-minute schedule changes. The planned route will be active for 24 hours and then resets automatically, allowing you to plan a new route.
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Mobile App
Mobile App
Digital Forms & Checklists
- Allow crew members to add new jobs on-site, access checklists and forms on mobile, view allocated inventory and return unused items, capture customer signatures, and create invoices using the mobile app.
- Fire rescue professionals heading to different sites can view all their assignments with relevant details in a single view. Instant job alerts on mobile help notify them when new tasks are assigned.
- Using Anytime Image Capturing and Tagging, field agents can capture photos anytime while attending a job, tag them with predefined labels, and store the captured images in the Job Gallery section for future reference.
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CRM
CRM
- Store your entire customer data – service history, contact details, site address – all in one place for instant retrieval at any time.
- Service or support requests received via phone/email can be recorded as work tickets. Each ticket can be saved for future reference.
- Raise quotes covering service costs and share directly with customers via email. Also, convert approved quotes into a work order or inspection.
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Customer Portal
Customer Portal
Request Work & Track Status
- Customers can use the online portal in ReachOut to request fire safety equipment maintenance services, approve quotes, and review appointments.
- Customers can self-view and track the status of all their service requests in one place, without bothering your customer service team.
- Customers can view equipment service quotes and their statuses, accept/reject quotes or suggest revisions, and view and download invoices.
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Inventory Management
Inventory Management
Track Allocated Parts & Returns
View & Organize Parts List
- Track products, equipment, parts, and other materials allocated for fire equipment repair or maintenance jobs. Analyze if the inventory usage is falling within your budget.
- Manage returns (accept/reject returns), add new fire prevention equipment spares, view the complete inventory list, and track all logs.
- Gain complete visibility into your job costs, margins, inventory allocation, usage, charges collected for using extra parts, and more.
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Field Ticketing, Estimation & Quotes
Field Ticketing, Estimates & Quotes
- Record the initial stages of all jobs as tickets and convert the tickets into work orders or inspections to make your workflows more transparent.
- Create detailed estimates for each job, including parts, overheads, and labor costs. Convert job quotes to work orders/inspections and raise invoices upon job completion.
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Create quotes easily, convert approved quotes to work orders, and ensure effective and prompt services without hassles.
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Accounting Integration & Open APIs
Accounting Integration & Open APIs
QuickBooks & Xero Integration
Transparency in Accounting
- Integrate ReachOut with QuickBooks or Xero accounting software to track your financial transactions seamlessly.
- Details related to your customers, invoices, and payments are synced to the external accounting software (QuickBooks or Xero) directly from ReachOut.
- Access information related to customers, jobs, tickets, invoices and other modules on ReachOut through open APIs and integrate the details with your system.
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Job Tracking
Job Tracking
- View a quick snapshot of the current status of a job on the progression bar.
- Monitor the logged working hours of your technicians for effective payroll management and ensure precise timesheet records.
- Verify that your technicians have arrived at the customer’s location using the geofencing feature.
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Asset Management
Asset Management
- Techs and fire inspectors can manage and maintain specialized assets at customer sites, such as fire suppression systems, chillers, air handling units, etc.
- Specify new assets with different attributes and categorize them for easy reference. Link to work orders or inspections hassle-free.
- Readily access detailed asset service history for preventive maintenance, quick diagnostics, and repairs on specified equipment.
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