How a Mobile App for Security System Technicians Speeds Up Service Delivery

Security system installation jobs need speed and efficiency. A mobile app for security system technicians enables technicians to complete more jobs per shift with maximum productivity. Customers get superior service. Technician productivity improves. It’s a win-win situation for all. The business becomes more efficient and competitive.

This blog digs deeper into the top ways the Mobile Security System Technician App helps deliver faster services.

1. Real-Time Job Scheduling and Dispatching with a Mobile Field Service App

On-time operations depend on dispatchers being able to plan and schedule technicians for various tasks. Also, urgent tasks that arise during the day need allocation as soon as possible. Such allocations cause deviations from the planned schedule. Most security system operators and dispatchers, however, struggle with this aspect. They cannot sync technician availability, leaves, and off-days with work orders. 

Often, mix-ups lead to instances where an urgent job does not receive priority, or some work orders remain unassigned.

Not distributing work efficiently increases wait time for customers. Likewise, inefficient dispatching leads to technicians moving back and forth through the town. More time on the road reduces the number of customers the technician can service per shift, leading to delays and inefficiencies.

The solution to such inefficiencies is field service mobile App.

Managers can use security system installation software to view all job assignments in calendar views. They can identify technicians available to take up jobs or reassign the nearest technician to attend to an emergency job. Drag-and-drop interfaces make job assignment easier, improving scheduler productivity.

Automated notifications keep field technicians informed. They get real-time notifications on work assignments and re-assignments. They can proceed to the work site without delay.

Another big utility of the security system technician app is maps integration. The app guides the technician to their work site through the best routes. The best route need not always be the shortest road, taking into consideration road and traffic conditions. When technicians reach their work site more quickly, service delivery is faster. Customer wait time comes down. 

Read more: How Job Scheduling Software is Helping Dispatchers?

2. Digital Work Orders and Paperless Documentation for Security Technicians

Field technicians often spend considerable time communicating with their office. Such communication, although essential, hinders progress and causes delays for the customer.

Technicians also spend a considerable amount of time preparing reports. They have to jot down paper notes when in the field, using pen and paper. This is messy enough and interferes with their productivity. When their shift ends, they spend time uploading paper notes. The process is error-prone, and the technician may also miss uploading some important information. The technician could serve another client instead of doing such unproductive tasks.

Mobile field service software streamlines and speeds up the process

The service manager uploads work orders, forms, checklists, and other relevant documentation. The field technician downloads the same through their mobile apps and starts working as per instructions. A checklist guides them to work as per the requirements. Online forms make reporting structured and effortless. The technicians can leverage the smartphone to collect data. They can capture images and append them to reports. Emailing reports to recipients offers real-time status updates and proof of work completion.

Documentation becomes automatic, enabling faster service delivery and reducing wait time for customers.

Read more: Digital Forms To Accelerate Paperless Field Service Management

3. Remote Access to Customer and Site Information Using a Security System Technician App

Security system installation software offers technicians remote access to customer and site information.  The service manager uploads the customer’s details, the work order, and site information.

Technicians can use their smartphones to access information related to the work order. They can retrieve the service history and other relevant information.

They do not have to waste time making phone calls or follow-up requests, and hold up work until someone sends them the necessary information.

Read more: How to Make Your Security System Installation Process More Efficient?

4. Live Technician Tracking Through Security Field Service Software

In field service, managers face the handicap of not being able to supervise technicians directly. Work takes place in remote locations, with managers having no direct control over the process. 

Mobile field service software empowers managers to maintain control and oversight. The field service software leverages smartphone GPS to determine technician location. Managers can track technician progress throughout the day.  They can intervene if they notice any lag. The field service becomes a well-oiled operation.

Also, the GPS tracking keeps customers in the loop. They get an accurate ETA of the technician. Accurate information assuages them even if there is a delay due to unforeseen circumstances.

5. Integrated Communication Features in Security System Installation Software

Field technicians can use the mobile field service software to connect with their office. The integrated communications options often make the communications automatic and asynchronous. Technicians do not have to leave all other work aside and make synchronous communications, such as a phone call. They can communicate through messages, accessible at their convenience.

Also, there is complete traceability of the communication in a single place. Retrieval, reference, and traceability of communication become easy.

Another benefit of integrated communication is quick troubleshooting. The security system technician app enables instant connection with remote experts. Technicians can get their assistance online to resolve complex issues. They do not have to schedule a revisit, which is a resource drain and delays resolution. A revisit also means that next-in-line customers wait even longer before a technician can reach them.

6. Faster Billing and Digital Payments with Mobile Field Service Software

The security system technician app streamlines billing and facilitates digital payments. Technicians can use their mobile phones to mark the work as complete and generate the invoice. The backend field service software calculates the hours worked and consumables used. It auto-generates the invoice, with the option to email it to the client.

Integrated payment platforms allow customers to make digital payments. 

Digital payments have become very popular with customers. E-commerce digital wallet transactions will have a CAGR of 15% between 2023 and 2027.

Instant invoices improve cash flow. The business does not miss any payments receivable due to errors or oversight. The process becomes instant. 

Integration of the mobile service software with accounting automates timesheet and accounting processes. The business also does not have to incur overhead costs on preparing invoices or conducting follow-ups.

Many security system businesses face delays in service despite hiring very competent technicians. They face challenges related to paperwork, poor communication, and unwieldy processes. Security system installation software streamlines operations, boosts technician productivity, and improves efficiency. This leads to faster service delivery and an increased customer retention rate. 

Try out the ReachOut security system technician app today! It features,

• Digital forms for paperless workflow
• Route optimization so that you never keep your client waiting
• Graphical job scheduling
• Offline data entry options on the mobile app
• Accounting integrations

Request your free demo today or start a free trial now.