Category

Customers

Telecom Industry

6 Ways Telecom Companies Can Improve Customer Experience

By | Customers, Field Service, Field Service Management, Small Business, Telecom | No Comments

Improving Customer Experience: What Telecom Companies Need to Know Today’s customer no longer bases their loyalty on brands, products, or prices. Their loyalty is dependent upon the service they receive, their experience of a business, and their level of satisfaction. To thrive and succeed in a highly competitive world, your…

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customer satisfaction

7 Tips To Boost Customer Experience With Follow Up Emails

By | Customers, Field Service, Field Service Management, Service Business, Small Business | No Comments

Improve Your Customer Service Follow Up Emails In 7 Simple Ways! Today’s marketers can ill-afford to relax after completing a sale. The immediate post-sales phase is a vulnerable time, for customers with expectation mismatch can cause great damage. Post service follow-up is a sure-shot way to generate a positive impression…

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Field Service Management

How Field Service Management Enable Security Providers Improve Customer Experience

By | Customers, Field Service, Service Business, Small Business | No Comments

The security business is almost 100% field oriented. Guarding premises and establishments, providing escort, offering access control and other solutions, and more require deploying an army of personnel on the field, and managing them from afar.   Can Field Service Management (FSM) Enable Security Providers to Improve Customer Experience?  …

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Fleet Management

How to Choose the Right Fleet Management Solution for Your Business?

By | Customers, Field Service, Service Business, Small Business | No Comments

Ways To Choose Fleet Management Solutions For Higher Productivity In Your Business From the numerous fleet management solutions available today, how do you choose the right one? Statistics show that the Fleet Management Market size was valued to be $7,755 million!! This figure is expected to reach $34,629 million by 2022!…

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Fleet Management

World of Sensor Technology – How it works for Fleet Management

By | Customers, Field Service, Service Business, Small Business | No Comments

The Future Of Fleet Maintenance Is Now With Sensor Technology Today, industries with high-value assets, chiefly, fleet management companies, are turning to predictive maintenance using sensor technology to oversee the ever-rising costs of maintaining their fleet. Statistics show that by 2020, the human population will grow to 7.6 billion, with…

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Field Service Management Software

How an Intuitive Field service management software Contributes to a Happy Workforce

By | Customers, Field Service, Service Business, Small Business | No Comments

Each wave of technological advancement has significantly disrupted the workflow of most businesses. Many businesses fight to preserve their entrenched ecosystem, only to find both their customers and their employees deserting them. Smart businesses rather embrace change and leverage it for their benefit. One area where technology has created maximum…

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Utility Company

Why Utility Companies Need to Improve Field-Level Customer Service

By | Customers, Field Service, Service Business, Small Business | No Comments

Customer service is an important source of competitive advantage in today’s age of cut-throat competition. However, many utilities have not given customer service its due. Until recently, utilities could get away with paying scant attention to all facets of customer service, considering the difficulty and effort involved for customers to…

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