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Customers

Artificial Intelligence in Field Service Management

How AI Will Simplify and Automate Service Appointments in Field Service Management

By | Customers, Field Service, Service Business, Small Business, Uncategorized | No Comments

Service appointments have always been a tricky issue for field service management firms. The need to log customer complaints, schedule appointment, assign technicians, and ensure work gets done at the agreed-upon time has been traditional pain points. These tasks take up a lot of effort and time and have been…

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Field Service Management Stats and Trends 2018

By | Customers, Field Service, Service Business, Small Business | No Comments

Field service innovators are finding ways to use emerging technologies to their advantage. IoT and increased connectivity will catalyze innovation in the field service management space. This, in turn, will enable field technicians to provide service in real time to meet customer expectations. If 2017, saw the introduction of new technology-based trends like artificial…

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HVAC Industry Trends

Top HVAC Industry Trends to watch out in 2018

By | Customers, Field Service, Service Business, Small Business | No Comments

Technology is influencing customer expectations and disrupting business models as never before. The case of the Heating, ventilating and air conditioning (HVAC) industry is no different. Here are the top trends impacting the sector in 2018. Decisions Increasingly Based on Real-Time Data Today’s business is increasingly becoming data-driven. The twin…

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Preparing Field Service Business for Wearables & IoT

By | Customers, Field Service, Service Business, Small Business | No Comments

The global wearables market is now worth $6 billion, and continuing to grow at an exponential pace. Embracing IoT and wearables technology enables the enterprise to provide enhanced customer service, and improve efficiency manifold. Wearable watches issue real-time alerts to delivery workers. Wearable glasses enable service technicians to oil rig…

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