Manage Field Technician Schedules in Real-Time

Service scheduling software enables field service companies to schedule service appointments and dispatch technicians for incoming jobs. From recording incoming customer requests to scheduling technicians and tracking the status of work orders, a service scheduling software like ReachOut essentially streamlines the entire lifecycle of service scheduling, to save your team’s time, boost efficiency, and drive customer satisfaction.

Technician scheduling software is commonly used by service businesses such as plumbing, electrical, pest control, cleaning, landscaping, snow removal, or HVAC service providers to create, assign, schedule, reschedule, and optimize technician schedules.

ReachOut service scheduling and dispatch software allows you to systematically organize and record all your work requests, from start to finish. Your service/dispatch managers can create, review, plan and assign/reassign job schedules – both simple and complex – using the intuitive, calendar-based, drag-and-drop scheduling tools offered by ReachOut.

Every service request can be recorded as a ticket in the system. Raised tickets can be easily converted to a work order in a few clicks. Dispatch managers can review their team’s workloads and assign tickets based on their availability and job priority. Job dispatch and the rest of the processes are only a step away, which will significantly reduce the time taken to move an active job to completion.

Dispatch/service managers can:

• Get a unified view of the tasks assigned to different field technicians or service groups at any given time.
• Shift schedules (reschedule jobs) based on technician availability, proximity, and relevancy to the service request.
• View pending/incomplete tasks as well as new work orders that need to be assigned and prioritize technician schedules accordingly.

• ReachOut’s mobile field service scheduling app allows technicians to view their service appointments and schedules on the go and stay in touch with their back-office colleagues or supervisors.
• Service teams can access customer details such as location and service history, and review upcoming job specifications using the field service scheduling app.
• Technicians can instantly receive notifications about changes to their work schedule using the scheduling mobile app.

ReachOut offers some unique capabilities that allow dispatch managers to oversee jobs effectively.

• A good example is it gives dispatch managers and supervisors the ability to split tasks for each assigned field agent depending on their skill levels. Division of tasks optimizes workforce utilization and helps with faster job completion.
• The pipeline view in ReachOut service scheduling software gives dispatch managers a unified view of all the active jobs and their progress as each job moves through different stages.
• Managers can get real-time updates on the progress of each job and make decisions, and can directly supervise the jobs to minimize the chances of service delays.
• Using ReachOut technician scheduling software, you can create new jobs and schedule them instantly. Field agents en route or at the customer premises can instantly create a new job from scratch via the ReachOut mobile app without seeking assistance from the back office.