It is no doubt that digitization has revolutionized the field service industry. What used to be a minor industry, is now a 2 million market. Digital field services are widening the scope for field service businesses, allowing them to take their services outside the four walls of their company. Empowering the field workforce with automation and mobility, the rapidly advancing technologies are also majorly enhancing field operation efficiency. But is the impact of PDF digitization on the field service industry entirely sunshine & rainbows?
Along with field technicians, digitization is also empowering customers. Personalized and intuitive services and quick responses are high on demand, due to which servitization is making a huge leap. Let’s not forget, with advanced technologies replacing man-power, the risk of unemployment is also rising. With digitization creating such massive changes, the question that arises now is, how should businesses thrive this change?
This white paper will walk you through:
- Some major impacts of digitization on the field service industry
- Fresh approaches to leverage the changing trends
- The essential skills required for tomorrow’s workforce
- A look into the future through the five-year lens
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