RELEASED ON 28 November, 2024
  • Enhanced UI for the Standard form builder
  • General improvements and fixes
RELEASED ON 11 November, 2024
  • Introduced ‘Partially Paid’ status to invoices.
  • Enhanced UI for Asset – Documents and manuals
RELEASED ON 10 October, 2024
  • Introduced the ability to upload images to individual questions within standard forms.
  • Adding Notes from the field: Added the ability to quickly add notes to jobs, including attachments, via the mobile app. Admins can also create notes for agents by enabling agent visibility.
  • General Improvements & Fixes
RELEASED ON 10 October, 2024
  • Introduced the ability to upload images to individual questions within standard forms.
  • Adding Notes from the field: Added the ability to quickly add notes to jobs, including attachments, via the mobile app. Admins can also create notes for agents by enabling agent visibility.
  • General Improvements & Fixes
RELEASED ON 29 August, 2024
  • Standard form builder: Pages are now replaced with sections in a form with an additional option to define page breaks in the job reports.
  • General Improvements & Fixes
RELEASED ON 12 August, 2024
  • Added the ability to add new customers directly from the Mobile app, along with enhanced customer profile views.
  • Create and manage customer assets within the Mobile app independent of jobs.
  • General Improvements & Fixes
RELEASED ON 11 July, 2024
  • Introduced Asset Management feature upgrading the functionalities of existing entity module.
  • View and manage customer information in a dedicated section on Mobile App.
RELEASED ON 12 June, 2024
  • Implemented a streamlined method for marking users as inactive, allowing for easy reassignment of their pending tasks and inventory.
  • Added the capability to group images by form name or tags, facilitating easier identification during job report customization.
  • General Improvements & Fixes
RELEASED ON 28 May, 2024
  • Included Quotes and Invoices in Customer Hub enabling end customers to directly view and approve Quotes from the Hub.
  • Other enhancements on Customer Hub for better usability.
  • Improved “Let’s get started” section on the overview page for better onboarding assistance.
RELEASED ON 09 May, 2024
  • Introduced ability to track field agents’ attendance via the mobile app, with detailed reports available for admins to assist in payroll processing.
  • Introduced geofencing to validate an agent’s location against the customer’s location when starting a job, ensuring accurate location tracking.
  • Ability to add customers and locations using latitude and longitude coordinates, even if they lack a physical address.
RELEASED ON 24 April, 2024
  • Easily switch between user roles without impacting their job assignments.
  • General Improvements & Fixes
RELEASED ON 04 April, 2024
  • Choose specific job gallery images to include in job reports
  • Applied search and filter functionality to both ‘All jobs’ and recurring jobs listings.
  • Improved user interface for login and sign-up pages.
RELEASED ON 17 March, 2024
  • Introduced a range of new pricing tiers, offering more flexibility and options to suit different needs and budgets
  • Enhanced onboarding process
RELEASED ON 03 March, 2024
  • Product maintenance release
RELEASED ON 27 February, 2024
  • Notes for Jobs – Ability to add internal notes against Work Orders and Inspections
  • UI and functionality improvements for Notes in Ticket
  • Introduced pertinent data columns to different sections on the customer details page
  • General Improvements & Bug Fixes.
RELEASED ON 15 February, 2024
  • Improved Calendar performance
  • Job progression bar updates – added more statuses for better transparency on the job progress
  • General Improvements & Bug Fixes.
RELEASED ON 29 January, 2024
  • Frontend tech upgrade
  • General Improvements & Bug Fixes.
RELEASED ON 1 March, 2023
  • Pricing Update: $15/user/month
  • General Improvements & Bug Fixes.
RELEASED ON 23 February, 2023
  • ReachOut Signup Page Improvement: UI/UX improvement noticeable when accessing the page from Mobile devices.
  • General Improvements & Bug Fixes.
RELEASED ON 13 February, 2023
  • ReachOut API Integration – Select APIs opened for Customer usage.
  • General Improvements & Bug Fixes.
RELEASED ON 9 February, 2023
  • General Improvements & Bug Fixes.
RELEASED ON 25 January, 2023
  • General Improvements & Bug Fixes.
RELEASED ON 19 January, 2023
  • Job Report Revamp – Introducing new design for the Work Order & Inspection Reports.
    • Improved Design,  Layout & intuitive structuring of the content.
    • Improved UI for the Customization pop-up.
    • Ability to save Custom Preferences for later use.
  • Leave Types in Calendar
    • Introducing leave types to select from during Leave Creation.
    • Visual icons to differentiate leave types from each other on the Calendar.
  • General Improvements & Bug Fixes.
RELEASED ON 12 December, 2022
  • ReachOutTrial Period & Pricing Updates – Holiday Offer 2022.
  • General Improvements & Bug Fixes.
RELEASED ON 8 December, 2022
  • Job Details Page Revamp (Phase 1) – Overview Tab (formerly known as the Summary Tab) has gone through Design changes for improved usability.
  • Job Progression Bar introduced to the Job Details Page for a quick snapshot of the latest status of the Job.
  • General Improvements & Bug Fixes.
RELEASED ON 10 November, 2022
  • General Improvements & Bug Fixes.
RELEASED ON 3 November, 2022
  • General Improvements & Bug Fixes.
RELEASED ON 18 October, 2022
  • General Improvements & Bug Fixes.
RELEASED ON 20 September, 2022
  • General Improvements & Bug Fixes.
RELEASED ON 24 August, 2022
  • Customer Email Notification: Configure & send pre-defined email notifications to end-customers for major activities occurring within the Web & Mobile applications.
  • General Improvements & Bug Fixes.
RELEASED ON 8 August, 2022
  • General Improvements & bug fixes.
RELEASED ON 20 June, 2022
  • Job Creation from Mobile App.
  • General Improvements & bug fixes.
RELEASED ON 30 May, 2022
  • General Improvements & bug fixes (Android Mobile App).
RELEASED ON 28 April, 2022
  • Ability for the Admin to edit Agent time log post Job submission.
  • General Improvements & bug fixes.
RELEASED ON 9 March, 2022
  • General Improvements & bug fixes.
RELEASED ON 3 March, 2022
  • Map View Feature: Track & Manage Jobs & Assignments all from the map.
  • Custom Report Feature: Create custom reports & save for later.
  • General Improvements & bug fixes.
RELEASED ON 21 February, 2022
  • General Improvements & bug fixes.
RELEASED ON 25 January, 2022
  • Ability to search by Part ID within Estimates, Quotes & Invoices.
  • UI Improvements on Estimate & Invoice Screens (Mobile App)
  • General Improvements & bug fixes.
RELEASED ON 15 December, 2021
  • General Improvements & bug fixes.
RELEASED ON 9 December, 2021
  • General Improvements & bug fixes.
RELEASED ON 25 November, 2021
  • General Improvements & bug fixes.
RELEASED ON 26 October, 2021
  • General Improvements & bug fixes.
RELEASED ON 19 October, 2021
  • General Improvements & bug fixes.
RELEASED ON 12 October, 2021
  • General Improvements & bug fixes (Web App).
RELEASED ON 12 October, 2021
  • General Improvements & bug fixes (iOS Mobile App).
RELEASED ON 04 October, 2021
  • General Improvements & bug fixes.
RELEASED ON 30 September, 2021
  • General Improvements & bug fixes (Mobile App).
RELEASED ON 27 September, 2021
  • General Improvements & bug fixes.
RELEASED ON 20 September, 2021
  • General Improvements & bug fixes.
RELEASED ON 16 September, 2021
  • General Improvements & bug fixes.
RELEASED ON 9 September, 2021
  • General Improvements & bug fixes.
RELEASED ON 5 September, 2021

The much awaited, enhanced version of ReachOut is out!

  • UI Design makeover for the web & mobile app. Experience the new look & feel of ReachOut!
  • Upgraded technology & improved usability.
  • Condensed menu for easy access to major features.
  • Quick Create option for creation of Customers, Tickets, Jobs, Quotes & Invoices from anywhere in the Web Application.
  • Personalized Welcome-Home Screen (Mobile App).
  • Enhanced Job Screens for a superior job attend experience (Mobile App).
  • Access to Help topics for field technicians (Mobile App).
RELEASED ON 1 OCTOBER, 2020
  • General Improvements and Bug Fixes.
RELEASED ON 24 SEPTEMBER, 2020
  • Xero Integration Improvements.
  • General Improvements and Bug Fixes.
RELEASED ON 22 SEPTEMBER, 2020
  • General Improvements and Bug Fixes.
RELEASED ON 10 SEPTEMBER, 2020
  • General Improvements and Bug Fixes.
RELEASED ON 10 SEPTEMBER, 2020
  • QuickBooks Online Integration Process Improvements.
  • General Improvements and Bug Fixes.
RELEASED ON 17 AUGUST, 2020
  • Mail Settings feature improvements and UI changes.
  • View Password option added to the User password creation & mail configuration pages.
  • Reassign Tasks feature now available on the Mobile App.
    – Allows Primary Agents to reassign individual & team tasks on the field.
  • General Improvements and Bug Fixes.
RELEASED ON 28 JULY, 2020
  • ReachOut Receipt for in-app subscription payments & form purchases.
    – Download the receipts from the email confirmation or directly from the Accounts Settings page.
  • General Improvements and Bug Fixes.
RELEASED ON 11 JUNE, 2020
  • Ability to cancel your ReachOut account from within the Accounts Settings page.
  • General Improvements and Bug Fixes.
RELEASED ON 2 JUNE, 2020
  • General Improvements and Bug Fixes.
RELEASED ON 21 MAY, 2020
  • General Improvements and Bug Fixes.
RELEASED ON 14 MAY, 2020
  • General Improvements and Bug Fixes.
RELEASED ON 30 APRIL, 2020
  • General Improvements and Bug Fixes.
RELEASED ON 29 APRIL, 2020
  • Premium Feature: Advance Work Order (AWO)
    • Ability to add multiple agents to a Work Order & designate a Primary Agent.
    • Revised & Improved UI for the Scheduler.
    • New look, feel & design for the Work Order Module, on the Mobile App.
RELEASED ON 6 FEBRUARY, 2020
  • Premium Feature: QuickBooks-ReachOut Integration Updates & Improvements.
  • General Improvements and Bug Fixes.
RELEASED ON 9 JANUARY, 2020
  • General Improvements and Bug Fixes.
RELEASED ON 17 DECEMBER, 2019
  • Premium Feature: Introducing new option under Settings, Business Hours & Holidays to set up your working hours and organizational holidays.
  • Premium Feature: Leaves feature within the Scheduler to Create and Manage leaves for agents.
  • General Improvements and Bug Fixes.
RELEASED ON 12 DECEMBER, 2019
  • General Improvements and Bug Fixes.
RELEASED ON 21 NOVEMBER, 2019
  • New & Improved interface design for the following:
    • Inspection Creation.
    • Ticket Creation.
    • Work Order & Inspection Packages/Templates.
    • Scheduler.
  • General Improvements and Bug Fixes.
RELEASED ON 4 NOVEMBER, 2019
  • Premium Feature: Plan My Route, the route optimization feature is now available on the mobile application.
  • Sample CSV Template added to the Parts Inventory module to make Parts & Stock Importing easier.
  • General Improvements and Bug Fixes.
RELEASED ON 17 OCTOBER, 2019
  • New and Improved look for the Form Marketplace.
  • Premium Feature: Ability for Users to configure & verify Mail Settings.
  • General Improvements and Bug Fixes.
RELEASED ON 3 OCTOBER, 2019
  • General Improvements and Bug Fixes.
RELEASED ON 19 SEPTEMBER, 2019
  • General Improvements and Bug Fixes.
RELEASED ON 22 AUGUST, 2019
  • New: Entity Report added to the Reports Module.
  • New: ReachOut session will time out if the user remains idle for longer.
  • General Improvements and Bug Fixes.
RELEASED ON 8 AUGUST, 2019
  • Improvements made to the Summary Reports under the Reports Module.
  • Revision to Form Marketplace: Forms and Pricing revised & updated.
  • Improvement: Option to remove User profile picture, added (Web App).
  • Improvement: Pagination available now, on the Parts List page.
  • General Improvements and Bug Fixes.
RELEASED ON 30 JULY, 2019
  • Archive and Delete buttons added to the Customers, Ticket Home & Parts List Pages.
  • Archive button added to the Invoices & Quotations pages.
  • Advanced User-Level Permission feature, now available for the Customers, Invoices, Quotations, Parts Inventory and Survey Management Modules.
  • Bug fixes and Improvement (Mobile App).
RELEASED ON 11 JULY, 2019
  • Introducing Advanced User-Level Permission for the Ticket Management, Inspection Management & Work Order Management Modules.
  • Customer Email ID auto-populates now, while emailing Work Order & Inspection Completion Reports.
  • Archive button added to the Ticket Home.
  • Search Option incorporated within the Customer field, under the Quotation Management Module.
RELEASED ON 27 JUNE, 2019
  • New look for our Get Started Page.
  • Addition of Menu Management under Settings – Preferences.
  • Additional currencies incorporated.
  • Premium Feature: Ability to configure sender’s email address, prior to sending the mail to the customer.
RELEASED ON 30 MAY, 2019
  • New look for your Form Marketplace.
  • Import Contact details along with the Location.
  • Phone Number field added to the Customer Export function.
  • Pagination & Filters applied stay active when navigating away from / to the filter page.
RELEASED ON 02 MAY, 2019
  • Re-desinged Account Settings page.
  • Mobile App: Updated the Customer ‘History’ option.
  • Ability to add images in styled form.
RELEASED ON 17 APRIL, 2019
  • Display Work order and Inspection attributes on Mobile apps.
  • Brought in logic in styled forms for rule-based flow.
  • Ability to switch the type of unused attributes.
  • Handling of special characters in Correction Cost description.
  • Settings for Inspection and Work order attributes.
  • Improvements in Entity attributes.
  • Ability to unsubscribe forms from Inspections and Work Orders.
  • Rewording of subtext for each tab under Preferences for better usability.
  • Ability to notify users about Feature releases.
  • Fixed the issue with ticket description getting removed when a source is selected.
  • Fixed the issue with ampersand character in invoice.
  • Set the text for checkbox inside attribute (Inspection and Work order) in Settings.
  • Fixed error in reports when logging in as Admin.
RELEASED ON 28 MARCH, 2019
  • UX Improvements & Bug fixes in Scheduler.
  • Performance improvement for Inspection and Work order Listing.
  • UX Improvements in Customer Import.
  • Ability to choose multiple tickets/work orders/inspections and archive/delete them.
  • Setting limit to Inspection and Work order listing in mobile for improved performance.
RELEASED ON 19 MARCH, 2019
  • Revision of content in payment related emails.
  • Custom request to change signature size in PDF.
  • Fixed customer address mismatch in Work orders and Inspection.
  • Fixed an issue related to recurring Work orders/Inspections assigned from 1st day of every month.
RELEASED ON 15 MARCH, 2019
  • Performance Improvement – Invoice.
  • Fixed crash on login to the Overview page on Web.
RELEASED ON 11 MARCH, 2019
  • Security fixes.
  • iOS – SDK Version Update.
  • Introduced tabular questions on Styled forms.
  • Performance Fixes – Overview Page and Work order/Inspection Count.