Modern Generator Service Repair Software to Drive Business Growth
Digitize the operations of your generator maintenance company, easily manage your field technicians, schedule jobs, dispatch techs, create job estimates, get accurate reports on work status, and achieve more efficiency with our all-in-one generator repair and maintenance software.
Key Features to Level Up Your Generator Business Management
Digital Forms
Graphical Job Scheduling
Route Optimization
Mobile App
CRM
Customer Portal
Inventory Management
Field Ticketing, Estimates & Quotes
Accounting Integrations
Open API Integrations
Job Tracking
Asset Management
Digital Forms
Digital Forms
Predefined & Customizable Forms
Eliminate Paperwork
Faster Data Collection
Zero Data Duplication
Turn your field crew’s smartphones or tablets into reliable data collection tools to record service details and job-specific requirements, capture images, annotate, and add comments.
Convert your existing paper forms to digital forms. Or get custom digital/styled forms with specific fields created for your business.
Our digital forms marketplace of ready-to-use industry-specific forms. Alternatively, you can use our built-in form builder to create and customize standard forms. Add conditional logic when customizing forms to dynamically generate relevant questions based on user responses.
Manage the schedules of your generator service technicians. Dispatch them safely to work sites with accurate job-specific information.
Prioritize workloads and instantly reassign jobs using the drag-and-drop scheduler. Use mobile alerts to notify your field crew about schedule changes.
Track and manage your entire business operations – jobs, field techs, and more – in one place using the integrated map view.
Technicians can add new jobs on-site, access checklists and forms on mobile, view allocated inventory, return unused items, capture customer signatures, and create invoices using the mobile app.
Generator repair technicians heading to work sites can view all their schedules with relevant details in a single view. Instant job alerts on mobile help notify them when new tasks are assigned.
Using Anytime Image Capturing and Tagging, technicians can capture photos anytime while attending a job, tag them with predefined labels, and store the captured images in the Job Gallery section for future reference.
Customers can use our online customer portal to request generator equipment maintenance services, approve quotes, view invoices, and review appointments.
Customers can self-view and track the status of all their service requests in one place without bothering your customer service team.
Your service teams can view and manage incoming service requests in one place, for improved service delivery.
Track products, equipment, parts, and other materials allocated for generator installation or maintenance jobs. Analyze if the inventory usage sticks to your budget.
Manage returns (accept/reject returns), add new equipment or spare requests, view the complete inventory list, and track all logs.
Gain complete visibility into your job costs, margins, inventory allocation, parts usage, charges collected for using extra parts, and more.
Record the initial stages of all jobs as tickets and convert the tickets into work orders or inspections to make your workflows more transparent.
Create detailed estimates for each job, including parts, overheads, and labor costs. Convert job quotes to work orders/inspections and raise invoices upon job completion.
Create quotes easily, convert approved quotes to work orders, and ensure effective and prompt services without hassles.
Streamlined job management improves business visibility
Mobile app to support field service technicians
Better communication between on-site and back-office teams
Faster and accurate invoicing experience on the field
Scalable technology to meet growing business needs
Higher customer satisfaction with better first time fix rates
Trusted By 100+ Customers Worldwide
2 Hours Saved Daily
This backflow testing business in Idaho experienced a transformative impact using ReachOut’s smart scheduling and custom digital forms.
They ask us what program we use and we tell them that we use ReachOut and it just works. We hear about the issues that they have with their other programs. For us, the answer is obvious as we know ReachOut is the way to go.
Stay on top of regular product servicing and maintenance schedules and carry out the same on time
Organize your generator installation repair business so that you can deliver service on time
Improve the productivity of your field service technicians, back-office admins, and service managers
Why is generator service repair software essential for your generator/ UPS/ power backup business?
Generator service repair software allows you to integrate scheduling, dispatching, time-tracking, invoicing, customer management, asset and inventory management, back-office administration, and field service technician mobile solutions into a single platform. The software serves as a single source of truth by securely managing all the data records that are critical for your business in one place.
Why choose ReachOut generator service repair software to manage your power backup business?
ReachOut generator repair and maintenance software increases your revenue through efficient scheduling and distribution of your workforce, allowing you to handle more installation, repair, or service requests within a specific time. The software relies on real-time data to assign the nearest technician who is available to attend to the work order.
ReachOut generator service repair software frees your admins from tedious paperwork and shifts their focus to important areas of business. Automation of routine tasks eliminates errors that result from using paper work orders or multiple software systems.
Technicians will be better equipped to serve your customers by having custom workflows and customer service history at their fingertips.
Detailed and up-to-date reporting of active and due work orders or inspections, jobs pinned to the map, etc. help you to stay on track with your company’s performance and focus on the areas that seek more attention.
What are the key features of ReachOut generator service repair software?
Some of our key features include:
Field technician mobile app to enhance your team’s productivity and efficiency
Predefined or customizable digital inspection forms and maintenance checklists
New job creation and ordering of spare parts right from the customer’s premises
Route optimization and graphical job scheduling to improve technician productivity and turnaround time
Inbuilt CRM to view your customer data, interactions, and service history
Integration with external accounting platforms, like QuickBooks Online and Xero
Ability to review and prioritize generator repair jobs based on urgency and assign/ reassign technicians without any complications