Appliance Repair Scheduling Made Easy

You have to field dozens of service calls each day while running an appliance repair business. Dispatching technicians, communicating with customers and generating invoices add to the juggling act. ReachOut’s digital work order management solution lets you stay in complete control over multiple repair jobs. Supply job details, access customer history and track ongoing work real time to optimize service delivery and reduce downtime with ReachOut.

Instantly Process Customer Requests

Quick turnaround time and responsiveness would be a whole lot easier if you abandon paperwork in favor of digital work order management solutions like ReachOut. Manage and process customer requests with ReachOut’s Ticket Management tool. Log customer requests and use the Ticket ID feature to :

  • Obtain customer details quickly
  • Create work orders or inspections
  • Record customer requests
  • Offer same day service

Effortlessly Schedule Repair Works

Use ReachOut’s calendar and drag and drop feature to effortlessly schedule repair work. Assign every incoming customer request to technicians, furnish job details and notify them of changes all through the convenience of ReachOut app for:

  • Improved team utilization
  • Organizing multiple requests
  • Custom workflows
  • Overview work status

Generate Quotes and Organize Work

Work directly upon your customer request using ReachOut to give them a quick price quote. Generate invoices about replacements, the quantity of new spare parts used, and charges involved in labor. Customer details are online, so you will never have to waste time sifting through paperwork again, which helps in:

  • Minimizing downtime
  • Manage Part Inventories
  • Electronically collect signatures
  • Manage cash flows
  • Quickly round off work

Create Inspection Forms and Guidelines

Sometimes it takes more than the skill of your personnel to deal with complex repairs. Direct a technician to tackle repairs that involve lots of replacements. Notify them to postpone work if your parts inventory lacks the appropriate component. Create inspection forms or checklists using ReachOut’s intuitive form builder that helps:

  • Resolve common issues
  • Simplify inspections
  • Simplify inspections
  • Reduce costs

Streamlined Data Gathering with Digital Forms

Use minimal paperwork or get rid of it all together with ReachOut’s convenient digital forms. Choose from a wide range of styled/templated forms to make your field data collection quick and easy. Customize the forms with questionnaires, mandatory checklists or inspection forms having auto populate features based on the work type. Measurably enhance your workforce productivity with digital forms capabilities like:

  • Accurate data input
  • Assuring data compliance
  • Time & cost savings
  • Data-driven decisions

Improving Organizational Efficiency

Workflows

Clear visual dashboards with pipeline and Kanban views present an overview of all active work orders, keeping you at the center of all operations.

Processes

Drag and drop calendar gives an overview of team workloads for the day or week to effectively manage team utilization for optimum results.

Costs

Cash flows are better managed and optimized with automated invoicing features combined with the ability to link professional accounting tools.

Features You Will Love

Easy Scheduling
Access to intelligent scheduling features like drag and drop calendar allows service managers to easily pin down requests and plan works by considering workloads for the day, week or month.
Digital Forms
Steer clear of paperwork with digital work order management tools for quickness and efficiency. Get access to numerous templated or create simple or complex custom reusable forms/checklists complete with auto populate features for accurate data gathering from the field.
Automated Invoicing
Complete the work at utmost efficiency by handling down invoices generated on location. Include every single detail from labor costs to the parts replaced, send it to the customer for approval and collect signatures all through a mobile device. Keep your trucks stocked with the right parts and your inventory costs under control.
Simple and Convenient
The unique design aesthetic is tailor-made to simplify work order management for appliance repair companies. The plain and simple interface provides a frictionless experience that enables technicians to view and update work details from their smartphones hassle-free.