Improving Customer Experience: What Telecom Companies Need to Know Today’s customer no longer bases their loyalty on brands, products, or prices. Their loyalty is dependent upon the service they receive, their experience of a business, and their level of satisfaction. To thrive and succeed in a highly competitive world, your…
The utility industry faces challenges on multiple fronts. Threat from competitors, human resource shortage, increasingly fickle and demanding customers, regulatory pressures, and more pose stiff challenges. In today’s tech neutral age, human resources are often the key differentiator among companies and the major source of competitive advantage. This is more so…
It’s Time To Boost Your Lawn & Landscaping Business! A lawn and landscaping business does much more than actual lawn management or landscaping. The effort starts with setting up the infrastructure and marketing the services, before getting a chance at landscaping. Simultaneously, the business has to take care of customer…
A cleaning business is very rewarding when done right. As the adage goes, well begun is half-done. Here is a checklist to kick-start your cleaning business. Have Clarity on all Components of the Business Plan Start with a business plan. Identify the target customers, and draw up a specific set…
7 Major Changes To Be Seen In Field Service Industry By 2020. Emerging technologies such as the Internet of Things (IoT), augmented reality (AR), and wearables promise large-scale disruption in all walks of life. The field service industry is not immune to such changes. Here is what 2020 holds in…
Top Reasons Why You Need Digital Forms in Your Field Service Mobile App Most stakeholders of any field service business today regard field service management apps as indispensable. However, not all field service suites are equal. The inclusion of powerful components makes a critical difference in the effectiveness of the…
What Are The Common Myths On Computerized Maintenance? Computerized maintenance offers a host of benefits such as automated scheduled maintenance, timely action, accurate diagnosis, improved visibility, greater control, dynamic reporting capabilities, instant notifications, and more. However, the spread of computing comes with the proliferation of several tech folk tales as…
How Can Maintenance Managers Prevent Common Errors At Work? Maintenance managers juggle many tasks through the course of their day. In the process, they invariably make a few mistakes. However, some of such mistakes can be costly for the enterprise. Here are the common mistakes maintenance managers make, and how to…
Improve Your Customer Service Follow Up Emails In 7 Simple Ways! Today’s marketers can ill-afford to relax after completing a sale. The immediate post-sales phase is a vulnerable time, for customers with expectation mismatch can cause great damage. Post service follow-up is a sure-shot way to generate a positive impression…
How GIS Integration Can Work For Work Order Management? Geographic Information Systems (GIS) are affecting millions of decisions all over the globe every single day. From locating stores to predicting climate change, GIS is a technology that is seeing the relevance in everything we do. At ReachOut, we are constantly…
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