The ReachOut ticketing management system helps you view all your customer information in one place. You can view their contact information, their office locations, sites and even entities that you are providing services for. This level of control combined with a view of all previous services provided to the client helps you manage your customers better.

A ticketing system lets you easily record customer requests from multiple channels like calls, emails, direct interactions, etc. By centralizing all essential customer information in one place, a ticketing system allows you to instantly pull up customer details from anywhere. Besides, it streamlines your organization’s workflow thereby bringing greater transparency, collaboration and efficiency across your team’s activities.

ReachOut’s ticketing management software helps you generate work orders and request inspections through tickets enabling your project admins and field agents to know the history of the customer requests. Armed with knowledge, they can do their best at the customer site, ensuring that no customer is let down.