RELEASED ON 5 September, 2021

The much awaited, enhanced version of ReachOut is out!

  • UI Design makeover for the web & mobile app. Experience the new look & feel of ReachOut!
  • Upgraded technology & improved usability.
  • Condensed menu for easy access to major features.
  • Quick Create option for creation of Customers, Tickets, Jobs, Quotes & Invoices from anywhere in the Web Application.
  • Personalized Welcome-Home Screen (Mobile App).
  • Enhanced Job Screens for a superior job attend experience (Mobile App).
  • Access to Help topics for field technicians (Mobile App).
RELEASED ON 1 OCTOBER, 2020
  • General Improvements and Bug Fixes.
RELEASED ON 24 SEPTEMBER, 2020
  • Xero Integration Improvements.
  • General Improvements and Bug Fixes.
RELEASED ON 22 SEPTEMBER, 2020
  • General Improvements and Bug Fixes.
RELEASED ON 10 SEPTEMBER, 2020
  • General Improvements and Bug Fixes.
RELEASED ON 10 SEPTEMBER, 2020
  • QuickBooks Online Integration Process Improvements.
  • General Improvements and Bug Fixes.
RELEASED ON 17 AUGUST, 2020
  • Mail Settings feature improvements and UI changes.
  • View Password option added to the User password creation & mail configuration pages.
  • Reassign Tasks feature now available on the Mobile App.
    – Allows Primary Agents to reassign individual & team tasks on the field.
  • General Improvements and Bug Fixes.
RELEASED ON 28 JULY, 2020
  • ReachOut Receipt for in-app subscription payments & form purchases.
    – Download the receipts from the email confirmation or directly from the Accounts Settings page.
  • General Improvements and Bug Fixes.
RELEASED ON 11 JUNE, 2020
  • Ability to cancel your ReachOut account from within the Accounts Settings page.
  • General Improvements and Bug Fixes.
RELEASED ON 2 JUNE, 2020
  • General Improvements and Bug Fixes.
RELEASED ON 21 MAY, 2020
  • General Improvements and Bug Fixes.
RELEASED ON 14 MAY, 2020
  • General Improvements and Bug Fixes.
RELEASED ON 30 APRIL, 2020
  • General Improvements and Bug Fixes.
RELEASED ON 29 APRIL, 2020
  • Premium Feature: Advance Work Order (AWO)
    • Ability to add multiple agents to a Work Order & designate a Primary Agent.
    • Revised & Improved UI for the Scheduler.
    • New look, feel & design for the Work Order Module, on the Mobile App.
RELEASED ON 6 FEBRUARY, 2020
  • Premium Feature: QuickBooks-ReachOut Integration Updates & Improvements.
  • General Improvements and Bug Fixes.
RELEASED ON 9 JANUARY, 2020
  • General Improvements and Bug Fixes.
RELEASED ON 17 DECEMBER, 2019
  • Premium Feature: Introducing new option under Settings, Business Hours & Holidays to set up your working hours and organizational holidays.
  • Premium Feature: Leaves feature within the Scheduler to Create and Manage leaves for agents.
  • General Improvements and Bug Fixes.
RELEASED ON 12 DECEMBER, 2019
  • General Improvements and Bug Fixes.
RELEASED ON 21 NOVEMBER, 2019
  • New & Improved interface design for the following:
    • Inspection Creation.
    • Ticket Creation.
    • Work Order & Inspection Packages/Templates.
    • Scheduler.
  • General Improvements and Bug Fixes.
RELEASED ON 4 NOVEMBER, 2019
  • Premium Feature: Plan My Route, the route optimization feature is now available on the mobile application.
  • Sample CSV Template added to the Parts Inventory module to make Parts & Stock Importing easier.
  • General Improvements and Bug Fixes.
RELEASED ON 17 OCTOBER, 2019
  • New and Improved look for the Form Marketplace.
  • Premium Feature: Ability for Users to configure & verify Mail Settings.
  • General Improvements and Bug Fixes.
RELEASED ON 3 OCTOBER, 2019
  • General Improvements and Bug Fixes.
RELEASED ON 19 SEPTEMBER, 2019
  • General Improvements and Bug Fixes.
RELEASED ON 22 AUGUST, 2019
  • New: Entity Report added to the Reports Module.
  • New: ReachOut session will time out if the user remains idle for longer.
  • General Improvements and Bug Fixes.
RELEASED ON 8 AUGUST, 2019
  • Improvements made to the Summary Reports under the Reports Module.
  • Revision to Form Marketplace: Forms and Pricing revised & updated.
  • Improvement: Option to remove User profile picture, added (Web App).
  • Improvement: Pagination available now, on the Parts List page.
  • General Improvements and Bug Fixes.
RELEASED ON 30 JULY, 2019
  • Archive and Delete buttons added to the Customers, Ticket Home & Parts List Pages.
  • Archive button added to the Invoices & Quotations pages.
  • Advanced User-Level Permission feature, now available for the Customers, Invoices, Quotations, Parts Inventory and Survey Management Modules.
  • Bug fixes and Improvement (Mobile App).
RELEASED ON 11 JULY, 2019
  • Introducing Advanced User-Level Permission for the Ticket Management, Inspection Management & Work Order Management Modules.
  • Customer Email ID auto-populates now, while emailing Work Order & Inspection Completion Reports.
  • Archive button added to the Ticket Home.
  • Search Option incorporated within the Customer field, under the Quotation Management Module.
RELEASED ON 27 JUNE, 2019
  • New look for our Get Started Page.
  • Addition of Menu Management under Settings – Preferences.
  • Additional currencies incorporated.
  • Premium Feature: Ability to configure sender’s email address, prior to sending the mail to the customer.
RELEASED ON 30 MAY, 2019
  • New look for your Form Marketplace.
  • Import Contact details along with the Location.
  • Phone Number field added to the Customer Export function.
  • Pagination & Filters applied stay active when navigating away from / to the filter page.
RELEASED ON 02 MAY, 2019
  • Re-desinged Account Settings page.
  • Mobile App: Updated the Customer ‘History’ option.
  • Ability to add images in styled form.
RELEASED ON 17 APRIL, 2019
  • Display Work order and Inspection attributes on Mobile apps.
  • Brought in logic in styled forms for rule-based flow.
  • Ability to switch the type of unused attributes.
  • Handling of special characters in Correction Cost description.
  • Settings for Inspection and Work order attributes.
  • Improvements in Entity attributes.
  • Ability to unsubscribe forms from Inspections and Work Orders.
  • Rewording of subtext for each tab under Preferences for better usability.
  • Ability to notify users about Feature releases.
  • Fixed the issue with ticket description getting removed when a source is selected.
  • Fixed the issue with ampersand character in invoice.
  • Set the text for checkbox inside attribute (Inspection and Work order) in Settings.
  • Fixed error in reports when logging in as Admin.
RELEASED ON 28 MARCH, 2019
  • UX Improvements & Bug fixes in Scheduler.
  • Performance improvement for Inspection and Work order Listing.
  • UX Improvements in Customer Import.
  • Ability to choose multiple tickets/work orders/inspections and archive/delete them.
  • Setting limit to Inspection and Work order listing in mobile for improved performance.
RELEASED ON 19 MARCH, 2019
  • Revision of content in payment related emails.
  • Custom request to change signature size in PDF.
  • Fixed customer address mismatch in Work orders and Inspection.
  • Fixed an issue related to recurring Work orders/Inspections assigned from 1st day of every month.
RELEASED ON 15 MARCH, 2019
  • Performance Improvement – Invoice.
  • Fixed crash on login to the Overview page on Web.
RELEASED ON 11 MARCH, 2019
  • Security fixes.
  • iOS – SDK Version Update.
  • Introduced tabular questions on Styled forms.
  • Performance Fixes – Overview Page and Work order/Inspection Count.