Release Notes

We never stop improving ReachOut. Every year, we bring out several major stable releases introducing new features, bug fixes and performance improvements. Stay up to date and get an overview of all the new features included in the releases.

Release 4.16.0 - January 9, 2020

  • General Improvements and Bug Fixes.

Release 4.15.0 - December 17, 2019

  • Premium Feature: Introducing new option under Settings, Business Hours & Holidays to set up your working hours and organizational holidays.
  • Premium Feature: Leaves feature within the Scheduler to Create and Manage leaves for agents.
  • General Improvements and Bug Fixes.

Release 4.14.0 - December 12, 2019

  • General Improvements and Bug Fixes.

Release 4.13.0 - November 21, 2019

  • New & Improved interface design for the following:
    • Work Order Creation.
    • Inspection Creation.
    • Ticket Creation.
    • Work Order & Inspection Packages/Templates
    • Scheduler
  • General Improvements and Bug Fixes.

Release 4.12.0 - November 4, 2019

  • Premium Feature: Plan My Route, the route optimization feature is now available on the mobile application.
  • Sample CSV Template added to the Parts Inventory module to make Parts & Stock Importing easier.
  • General Improvements and Bug Fixes.

Release 4.11.0 - October 17, 2019

  • New and Improved look for the Form Marketplace.
  • Premium Feature: Ability for Users to configure & verify Mail Settings.
  • General Improvements and Bug Fixes.

Release 4.10.0 - October 3, 2019

  • General Improvements and Bug Fixes.

Release 4.9.0 - September 19, 2019

  • General Improvements and Bug Fixes.

Release 4.8.0 - August 22, 2019

  • New: Entity Report added to the Reports Module.
  • New: ReachOut session will time out if the user remains idle for longer.
  • General Improvements and Bug Fixes.

Release 4.7.0 - August 8, 2019

  • Improvements made to the Summary Reports under the Reports Module.
  • Revision to Form Marketplace: Forms and Pricing revised & updated.
  • Improvement: Option to remove User profile picture, added (Web App).
  • Improvement: Pagination available now, on the Parts List page.
  • General Improvements and Bug Fixes.

Release 4.6.1 - July 30, 2019

  • Archive and Delete buttons added to the Customers, Ticket Home & Parts List Pages.
  • Archive button added to the Invoices & Quotations pages.
  • Advanced User-Level Permission feature, now available for the Customers, Invoices, Quotations, Parts Inventory and Survey Management Modules.
  • Bug fixes and Improvement (Mobile App)

Release 4.6.0 - July 11, 2019

  • Introducing Advanced User-Level Permission for the Ticket Management, Inspection Management & Work Order Management Modules.
  • Customer Email ID auto-populates now, while emailing Work Order & Inspection Completion Reports.
  • Archive button added to the Ticket Home.
  • Search Option incorporated within the Customer field, under the Quotation Management Module.

Release 4.5.0 - June 27, 2019

  • New look for our Get Started Page.
  • Addition of Menu Management under Settings – Preferences.
  • Additional currencies incorporated.
  • Premium Feature: Ability to configure sender’s email address, prior to sending the mail to the customer.

Release 4.4.0 - May 30, 2019

  • New look for your Form Marketplace.
  • Import Contact details along with the Location.
  • Phone Number field added to the Customer Export function.
  • Pagination & Filters applied stay active when navigating away from / to the filter page.

Release 4.3.0 - May 02, 2019

  • Re-desinged Account Settings page.
  • Mobile App: Updated the Customer ‘History’ option.
  • Ability to add images in styled form.

Release 4.2.0 - Apr 17, 2019

  • Display Work order and Inspection attributes on Mobile apps
  • Brought in logic in styled forms for rule-based flow
  • Ability to switch the type of unused attributes
  • Handling of special characters in Correction Cost description
  • Settings for Inspection and Work order attributes
  • Improvements in Entity attributes
  • Ability to unsubscribe forms from Inspections and Work Orders
  • Rewording of subtext for each tab under Preferences for better usability
  • Ability to notify users about Feature releases
  • Fixed the issue with ticket description getting removed when a source is selected
  • Fixed the issue with ampersand character in invoice
  • Set the text for checkbox inside attribute (Inspection and Work order) in Settings
  • Fixed error in reports when logging in as Admin

Release 4.1.0 - Mar 28, 2019

  • UX Improvements & Bug fixes in Scheduler
  • Performance improvement for Inspection and Work order Listing
  • UX Improvements in Customer Import
  • Ability to choose multiple tickets/work orders/inspections and archive/delete them
  • Setting limit to Inspection and Work order listing in mobile for improved performance.

Release 4.0.2 - Mar 19, 2019

  • Revision of content in payment related emails
  • Custom request to change signature size in PDF
  • Fixed customer address mismatch in Work orders and Inspection
  • Fixed an issue related to recurring Work orders/Inspections assigned from 1st day of every month.

Release 4.0.1 - Mar 15, 2019

  • Performance Improvement - Invoice
  • Fixed crash on login to the Overview page on Web

Release 4.0.0 - Mar 11, 2019

  • Security fixes
  • iOS - SDK Version Update
  • Introduced tabular questions on Styled forms
  • Performance Fixes - Overview Page and Work order/Inspection Count