Enterprise field service software like ReachOut help reduce maintenance and operating costs by improving first-time fix rates, boosting field employees’ productivity, optimizing mobile workforce management, automating scheduling, dispatching, and inventory, and offering real-time visibility into all operations.
ReachOut’s enterprise field service management software empowers field service businesses to stay ahead in this hyper-competitive age.
Field service providers operate on razor-thin margins, and profits come by reducing expenses. Unfortunately, price hikes can lead to losing customers. The key to survival for field service businesses is becoming hyper-efficient and passing on some gains to the clients. ReachOut enterprise field service software offers a structured way for field service providers to reduce costs without compromising essential maintenance activity or degrading the quality of service. Here’s how.
Breakdown maintenance is expensive. Preventive maintenance is way cheaper.
An enterprise with a reactive maintenance culture is inefficient and wastes money. When issues linger, it causes inefficiencies and causes more damage. For instance, a leaky pipe adds to the water bill. Left unchecked, it could erode the entire piping system and even damage the floor.
But it is not viable to undertake preventive maintenance on every piece of equipment.
Target crucial equipment to reduce recurring maintenance costs. Focus on the priorities or the failures that have the most implications.
Use CMMS and Petro charts to analyze the preventive maintenance program in terms of priorities and usefulness.
ReachOut enterprise field service software makes it easy to track and schedule preventive maintenance. The software:
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Labor costs make up a major chunk of the operating expenses for any service business. The time spent on the road to reach a service location is unproductive. Equally unproductive is the time spent searching for spares, getting permits and approvals, and waiting for the equipment to become available. Proper planning and scheduling will increase wrench time from the standard 30% to about 45%. This is equivalent to expanding the workforce by a third, spending nothing extra on wages.
ReachOut’s intelligent scheduling software factors in all these eventualities:
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After labor, the significant chunk of the operating budget is on parts. Parts include spares, consumables, and tools. About 54% of field technicians do not have the complete information when they visit the client’s premises. This invariably results in a revisit, for want of parts. Such revisit drains the enterprise financially. It increases fuel expenses. It also blocks the technician’s time when they could service another client. Delayed resolution increases downtime and triggers a downward spiral in customer experience.
ReachOut enterprise field service software integrates with the inventory suite effectively to offer the following advantages:
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ReachOut enterprise field service software offers comprehensive analytics and reporting capabilities. It helps in the following ways:
Finding talent for field service jobs is becoming increasingly difficult. As the millennials retire, Gen Y and Gen Z are not too keen on such jobs. A bad hire may cost a company $25,000 or more in lost productivity and increased costs. Wrong hires have low morale and low productivity. In addition, they go through a lengthy learning curve.
Reducing maintenance expenses requires investment in HR, specifically in recruitment and training. Recruiting the right technicians saves valuable costs down the lane. Here are some best practices to follow:
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With ReachOut enterprise field service software, field service companies can keep their maintenance costs to the minimum and focus on boosting their core competencies. Get in touch with us to understand how ReachOut can improve your business’s bottom line.
Ashmitha works with ReachOut Suite as a creative writer. She collaborates with the Digital Marketing team to deliver engaging, informative, and SEO friendly business collaterals. Being passionate about writing, Ashmitha frequently engages in blogging and creating fiction. Besides writing, Ashmitha indulges in exploring effective content marketing strategies.
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