Field service is everybody’s bane, and more so for cable companies. Inability to get through to a technician who can understand the issue, the endless wait for the technician to arrive, the technician not having the materials to solve the issue, and timely service is all-too-common pain points for customers,…
Human population has been ratcheting up and so is the case with pests. Rodents, bed bugs, fleas, termites, aphids have literally grown to proportions of supercolonies. Studies estimate that global warming could lead to this boom in insect population specifically pests. The rapid and uncontrollable growth of pest population, in…
We are excited to let you know about the new feature activated in ReachOut Suite this month. As you are aware by now, we are regularly improving and adding new features to ReachOut Suite on a frequent basis. Parts Inventory / Parts Management Now managing your inventory parts has become…
Technology is influencing customer expectations and disrupting business models as never before. The case of the Heating, ventilating and air conditioning (HVAC) industry is no different. Here are the top trends impacting the sector in 2018. Decisions Increasingly Based on Real-Time Data Today’s business is increasingly becoming data-driven. The twin…
In the obsession with technology and systems, many managers and senior executives make the mistake of not giving human resources the due it deserves. The US Bureau of Labor Statistics estimates the average worker today works in a company for about 4.4 years before changing jobs. However, the young Millennials,…
The global wearables market is now worth $6 billion, and continuing to grow at an exponential pace. Embracing IoT and wearables technology enables the enterprise to provide enhanced customer service, and improve efficiency manifold. Wearable watches issue real-time alerts to delivery workers. Wearable glasses enable service technicians to oil rig…
Customers demand instant solutions in today’s fast-paced world. With speed to market now no longer a luxury, but an essential requirement, enterprises are hard-pressed to offer an instant resolution to issues. One area where the pressure for speed is felt most is field service management. Machinery breakdown causes disruption. Each…
The world of field services has evolved to accommodate the Technologies of the changing times. But these changes come with its bundle of disadvantages too. This statement holds true for any industry, and the domain of field services is not an exception to this Golden Rule. The Evolution of Field…
Leading B2B software review experts FinancesOnline recently analyzed the ins and outs of ReachOut Suite, and we came away with a positive score alongside two prestigious awards. Best of all, ReachOut Suite landed in FinancesOnline’s top 10 most popular field service management software applications, proving that our solution can quickly…
The success of a landscaping company is usually linked to how reliably they meet their commitments on time and how fast they execute work. In fact, the elements of creativity and innovation in designing landscapes aside, two of the major differentiators among landscaping companies are efficiency and productivity. A sound…
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