Customer service is an important source of competitive advantage in today’s age of cut-throat competition. However, many utilities have not given customer service its due. Until recently, utilities could get away with paying scant attention to all facets of customer service, considering the difficulty and effort involved for customers to…
Choosing the right pest control software Managing a pest control business is a tough ask. The need to manage multiple clients, many of whom have irregular need-based and one-off orders, managing seasonal rush and lean seasons, emergency works, the challenges in managing a mobile workforce, the requirement to update technology…
The janitorial business is highly competitive and fraught with several challenges. Success depends on not just seizing the opportunities which come by, but also in resolving latent challenges effortlessly. 1) Manage Client Turnover in Janitorial Business High client turnover is a way of life for janitorial companies. The average cleaning…
Effective fleet management co-opts several variables related to managing the life cycle of the transportation-related assets of an enterprise, optimizing the use of equipment, and coordinating the mobility of the workforce. Until not too long ago, fleet management was executed through manual charts, with the scope more-or-less confined to managing…
“Uberization” is the flavor of the season, and is entering almost all industries fast. As early as 2014, a CSG study revealed a whopping 89% field service customers desiring an “Uber-like” tool that provides them with the exact location and arrival time of the technician. About 70% of customers also…
The popular adage “if it ain’t broke, don’t fix it” inspires many people to regard maintenance contracts a waste of money. What lends credence to such school of thought is many marketers and salespersons pushing unnecessary maintenance contracts to gullible customers, for many products. However, things are different in the…
Service appointments have always been a tricky issue for field service management firms. The need to log customer complaints, schedule appointment, assign technicians, and ensure work gets done at the agreed-upon time has been traditional pain points. These tasks take up a lot of effort and time and have been…
Field service innovators are finding ways to use emerging technologies to their advantage. IoT and increased connectivity will catalyze innovation in the field service management space. This, in turn, will enable field technicians to provide service in real time to meet customer expectations. If 2017, saw the introduction of new technology-based trends like artificial…
Safety is of prime importance for companies dealing with HVAC systems. Maintaining and repairing boilers, pumps, heating machinery and other equipment involves a high amount of risk. Plumbing and other technicians invariably face major hazards such as burns, scalding, asphyxiation, slips, trips, falls, and more during the course of their…
Field service management software is critical to managing operations for HVAC companies. As it is the case with any software, it requires updating with time, to reflect the changes in technology and the business environment. However, most HVAC companies are caught in their operational trap. They remain busy with their…
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