We’re excited to announce the launch of the new asset management feature in ReachOut. The new feature replaces the outgoing ‘Entities’ feature in ReachOut. The enhanced asset management caters to the needs of asset-centric businesses. It provides more advanced capabilities for asset installers and maintenance companies.
If you’re using the ‘Entities’ feature in ReachOut, you can’t skip this post. Because ‘Entities’ is now giving way to ‘Asset Management.’
Customer assets are any valuable item, equipment, or property owned by a customer that requires installation, maintenance, service, or management. Effectively managing and maintaining these assets is crucial for ensuring optimal performance, minimizing downtime, and enhancing customer satisfaction.
Asset management allows field service providers to install, service, track, manage, and maintain their customer assets. A typical asset management process includes:
ReachOut’s new asset management feature provides many advanced capabilities for field service providers. You can enable asset management capabilities on both web and mobile through the Settings menu in ReachOut.
The basic features in ReachOut’s asset management are free for all users. To unlock more powerful features, you can choose a pricing plan based on your need and budget.
Free and Standard users can:
Premium and Ultimate users can:
All the asset-related data added so far by existing users will remain intact. Nothing will be lost. Entities will be assets, going forward, and entity types will be asset categories. You can continue to use your current data along with the new asset management features.
So what’s new? You can access advanced asset management capabilities on a well-organized web or mobile interface. It will be more intuitive and accessible to both in-office and field-based teams.
The new asset management feature will offer several advantages for asset installers and maintenance companies:
Our development team is committed to enhancing ReachOut’s efficiency and capabilities. We keep tailoring ReachOut to meet your unique needs with regular updates, new features, bug fixes, and enhancements. Our goal is to provide you a modern solution that streamlines your daily operations and helps you deliver exceptional customer service.To learn more about the new asset management feature in ReachOut, book a demo.
With over a decade of experience in the technology sector, Aarathy is passionate about improving field service efficiency through digital innovation. She is particularly interested in topics such as field service trends, service automation, and strategies for implementing digital transformation in service management.
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