For a manager, all customer information (Ongoing and recent activities, Sites and locations, work order schedules, quotes, invoices, and tickets) is easily accessible in one place. Since information is typed in, the work order software eliminates the confusion caused by illegible handwriting and poor communication to get things done right the first time. In ReachOut, you can record every customer request as a ticket before deciding whether to dispatch a field tech.
Field staff or techs can submit photographic proof of a job well done- taking pictures Before, During and After the work is executed. They can add material costs, labor costs, and overheads directly from the site and submit these for quotes or invoices. ReachOut allows managers to use the administrative portal to review and edit these quotes or invoices before these are sent to the customer. Managers can easily track old work orders and photos for a specific customer when needed.
Overall, quick turnarounds, excellent responsiveness, eliminating errors, eliminating confusion, getting things done right the first time helps you get repeat business from happy customers.
In Reach Out