With ReachOut work order software, you can create, assign, reschedule and manage work orders and track their status in real-time. Reduce paperwork and quickly assign work orders to your team from anywhere, anytime.
From receiving service requests to creating, managing, and completing work orders, and supervising field technicians, ReachOut takes care of it all. Achieve the business outcomes your customers demand with seamless work order management powered by ReachOut.
A work order management software enables service businesses to plan and schedule jobs for their field agents or teams to perform at different locations.
From recording incoming customer requests to creating work orders and assigning it to agents, a work order management software like ReachOut essentially streamlines the full lifecycle of work order processing, which saves time, boosts efficiency and customer satisfaction.
By systematically organizing and recording work requests. Yes, a work order software like ReachOut allows service managers to create, plan and assign jobs – simple or high level with its unique calendar-based scheduling tools.
Every service request can be recorded as tickets in the system. Raised tickets can be easily converted to a work order in a few clicks. Managers get to see the team workloads and assign based on that. Dispatch and the rest of the process are only a step away, which significantly reduces the time it takes to move an active job to completion.
ReachOut does feature some useful capabilities that aids service managers oversee jobs effectively. Take, for instance, the ability to split tasks for each assigned field agent depending on their skill levels. Division of tasks greatly enhances team utilization and helps with faster job completion.
There is the pipeline view that gives a unified view of active jobs and their progress as it moves through different stages. Managers can get real-time info on the progress of each job and make decisions, even offering direct supervision to minimize the chances of any lag.
Besides, job creation can also be done through the work order app. Field agents en route or at the customer premise can right away create a new job from scratch via the ReachOut app without assistance from the back office.