ReachOut does feature some useful capabilities that aids service managers oversee jobs effectively. Take, for instance, the ability to split tasks for each assigned field agent depending on their skill levels. Division of tasks greatly enhances team utilization and helps with faster job completion.
There is the pipeline view that gives a unified view of active jobs and their progress as it moves through different stages. Managers can get real-time info on the progress of each job and make decisions, even offering direct supervision to minimize the chances of any lag.
Besides, job creation can also be done through the work order app. Field agents en route or at the customer premise can right away create a new job from scratch via the ReachOut app without assistance from the back office.