The primary and essential duty of a compliance manager is to keep the ethical integrity of a company intact. He/she must make sure that the business activities of the organization are carried out within a regulatory framework. Compliance officers can only carry out the risk management process by effectively planning programs and enforcing policies within the organization. Certain designed duties and tasks of a compliance manager involve the following:
Field service management software can be a valuable tool for compliance managers in fulfilling their primary duty of maintaining the ethical integrity of a company. With service management software, compliance officers can effectively plan programs and enforce policies to ensure that the organization’s business activities are conducted within a regulatory framework.
Moreover, compliance managers can manage risk and maintain the company’s ethical standards using service business software, ultimately leading to better outcomes for the organization.
Here we will list down essential skills that compliance managers or officers should have to remain successful.
To execute the above tasks and to effectuate desired value, the compliance manager must possess a defined set of skills and expertise. Deloitte in one of their reports states that the skills needed to succeed as a compliance officer are both broadening and deepening besides their traditional roles and responsibilities. The topmost important skills for compliance managers are compiled in the list below:
Compliance managers should be capable of multitasking within clearly defined timelines. An idea of the existing rules and regulations for maintaining compliance within an organization should be made aware, among the employees and staff by a compliance officer.
Clear goals should be developed prior to the compliance process and those should be fulfilled within a fixed dedicated agenda. He should be clear about what needs to be done and how and when he is going to do it. Breaking down the inspection or audit into component parts and delegating tasks will also help.
Like most job profiles, compliance managers are also supposed to possess both written and verbal communication skills. Interpersonal communication including listening and decision making will help an auditor to effectively carry out the compliance process. Reflection and clarification on regulation topics should be maintained by a compliance officer.
To keep all the sectors and resources that should abide by a compliance process in alignment, the compliance officer must have quality communication skills. Effective communication is a necessity for propagating the findings during an audit report.
Effective problem-solving requires a combination of creative and analytical thinking. Compliance officers face the problem of unclear and vague regulatory policies, cost issues, irreversible business failure issues, etc. The risk attached to a particular policy-making should be identified by the field officer. This helps him achieve a simple structured solution process.
Problem-solving can only be completed with the right implementation and concise monitoring of the solution. The process should be carried out in pre-planned steps and for the chosen solution, correct feedback should also be given. Auditors should have a grasp of business acumen and sound judgment on the next course of action.
The main steps in a risk management process involve identification, analysis, planning, monitoring, reporting, and control. Compliance managers must be familiar with all these steps and should choose to operate accordingly.
In their Compliance Risk Assessment report, Deloitte states that a full compliance risk evaluation process should incorporate a comprehensive framework and a methodology for evaluating and prioritizing risks. Put simply, this is part of a compliance management system where every single process that goes behind is integrated from documentation to functions and tools, which helps organizations comply with standardized procedures and guidelines.
Lessons should be learned from previous regulation errors which will help in avoiding future non-compliance. To assess compliance risks and analytically interpret them, base knowledge about regulation concepts, and their part in the specific business must be identified. The risk management process involves statistical analysis. Compliance managers should be capable of assessing a particular risk and interpreting its implications on the organization in terms of legal, financial, business, and reputation.
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Critical thinking is a desirable skill for a compliance manager. Rational and clear thinking about risk analysis should be done on the part of the inspector. Critical/analytical thinking is important for auditors as they are required to analyze data and offer more strategic input. KPMG is one of their reports that places critical thinking among the top compliance skills needed for internal auditing purposes. The report went on to state the foundational essentials required for a critical thinking approach to audit, which includes:
Practical solutions should be conveyed to tackle problem statements. Compliance managers should have the ability for reflective and independent thinking and should be able to understand the logical connection between business policies and compliance regulations.
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A compliance manager should have creative skills. They should be able to perceive the compliance risks and regulation measures within the business. Creativity helps in seeking and finding connections between seemingly unrelated risk analysis management and decision-making. Creative capacity will also help in generating solutions to unique compliance issues. A compliance manager requires creativity and innovation to combine current business processes with effective compliance/ audit inspections and reports.
Integrity is a must for any profession. Compliance managers are no exception. The regulation management process can only be implemented and accomplished effectively if the officers carrying out the inspection reports have strong moral principles and honest quality. They should uphold being in an undivided and unbiased state while executing their tasks. Compliance managers should be trustworthy. They should also have confidence and resilience when faced with tough situations and dealing with audit reports.
Among key compliance skills, the ability to read people, and the presence of mind are important for any auditor. This also helps a compliance officer build trust and credibility among his clients. Compliance managers should be non-confrontational and non-aggressive and a healthy workplace requires them.
Compliance and regulation policies/principles are fulfilled to the best of their potential, by understanding the situation of companies, moderating responses to errors, effective contact, and proper empathizing. Relationship building among clients and companies can help earn trust, respect, credibility, and productive interactions for auditors.
Knowledge of the latest business technologies and IT requirements will not only ensure an error-free audit session but also helps the compliance manager in climbing the career ladder. This would help with continuous learning and teamwork on behalf of the inspector. According to Accenture’s Compliance Risk Study, there is a dire need for a new generation of compliance officers that are digitally fluent, analytical, and proactive to deliver insights and tackle the emerging challenges of the information age.
Shrewd astute business acumen is necessary for a compliance officer and this involves flexibility about unforced regulation errors and adaptability to different audit environments. IT knowledge also plays a huge part in the role of an auditor and is defined by the combination of accounting and technical know-how. Primary IT tools should be mastered especially deep know-how of service management software and compliance-related technology should be accounted for.
Supplementing adequate training through learning management platforms like Skill Lake can significantly help in reskilling compliance managers in their knowledge of business technologies, IT tools, and the newest regulatory policies.
A particular audit/compliance process will only go right as per plan if the compliance manager has a crystal clear idea about the security policies associated with the specific audit. Vulnerabilities that could occur in the process should be identified and the auditor should be able to discuss prevention measures or repair steps depending on the status of the report.
Compliance managers should have a clear understanding of different security standards like ISO standards, interception regulations, control and abuse policies, monitoring and evaluation techniques, review, and report performances.
Compliance managers are supposed to oversee compliance programs and generate audit reports with efficiency. The general purpose of accomplishing a perfect compliance process can only be achieved if the compliance officer is capable of essentially sticking to the above-listed skills.
To execute qualified responsibilities and duties, the compliance manager must follow the general principles detailed for each skill set. Ensuring compliance with all applicable rules, laws, and regulations along with respecting the wide range of roles and responsibilities within a firm is a priceless task.
To enhance the capabilities of a compliance manager, it’s best to rely on specialized field service software like ReachOut Suite which provides a wide range of checklists, quick paperless forms, and numerous features to facilitate easy management. Contact us now to know more!