Field Service Management Software like ReachOut consists of 2 distinct but tightly connected parts- An administrative portal for managers or leads, and the mobile app for technicians or auditors. The seamless transfer of information (forms, instructions, notes, pictures) between these parts eliminate the issues caused by – illegible handwriting, long emails, heavy spreadsheets, etc. Technicians can download forms and instructions, and upload results over the internet. This eliminates the need to scan and print or to download forms over USB from Desktop. Software like ReachOut ensures that such online connections are secure and safe.
On the administrative portal, ReachOut provides a unified view across your entire team’s activities, supporting you to stay in control of the entire process. Calendars and easy scheduling features help secure efficient team utilization. View the entire workflow at a glance, to know the status for all tasks and all customers. Send reports to customers directly.
On the mobile app, Technicians can view their schedules and plan ahead.
- ReachOut manages your photos automatically. Technicians can take pictures, annotate and add these to specific checklist items eliminating the need to reconcile these pictures later.