ReachOut comprehensive field service management software digitizes the entire aspects of field service from scheduling to invoicing. Service managers can use ReachOut to assign jobs, dispatch field technicians, and track their progress easily on its central platform. The companion mobile app of the field service software eliminates paperless data gathering, improves technician productivity, and ensures a hassle-free process.

Effectively Plan, Schedule, and Dispatch

Schedule and dispatch assignments for employees or contractors. Advanced features let you delegate to “team leaders.” Get real-time status and location tracking information. Enable strong collaboration between field workers and the back office. Assign jobs easily with intuitive drag and drop actions – with automatic notifications to the field staff. The graphic display is easy to comprehend and saves time for harried dispatchers while improving the utilization of those in the field.

Know Your Customer

The customer repository holds the history of all the interactions with your clients. A single view allows you to see all your prior activities with the customer and their past purchases. Technicians can instantly pull up the details of the customer they are to meet next. Customers love it when they see you know what’s going on, and your customer-facing personnel are more confident when they know more about the customer.

Keeping Track of Your Workforce

Time management is a critical aspect of field service businesses. ReachOut field service software lets you easily track when personnel are, or are not, where they are scheduled to be. Timekeeping options let you automate timesheets, monitor travel times, and confirm the time taken to complete a job. When last minute schedule changes are needed, managers and technicians have the centralized information needed to make the right choices.

Streamline Business by Going Digital

Keep the entire process — right from the minute a new job is created to it’s invoicing — automated and digitized. Create estimates and invoices. Collect customer signatures on your smartphone. Eliminate paperwork in the field and in the office. Forget the pain of managing piles of paperwork associated with each job. Every form is online, organized and quickly accessible, so that all the information you need is readily available at your fingertips, without any hassles.

Handle Complex Inspections and Meet Compliance Reporting Requirements

With a single secure portal, audit time data collection is easy. Construct customized, re-usable, complex inspections with “smartforms” that guide data collection from a smartphone with annotated photos. The field service management software’s rich data types and scoring capabilities not only makes it possible to gain actionable insights, but powerful options make the reporting transparent, flexible, and quick. Now you can understand the reason behind every dip or rise in that efficiency curve, and stay ahead in the audit game.

Improve Efficiency with Styled Forms

Do away with the hassles of using paper-based forms. Switch to their equivalent digital versions or choose from an array of predefined, industry-specific styled forms through ReachOut’s Form Marketplace. You can also place orders for custom forms and get all the forms custom branded with your company logo.