How do you determine the quality of your installation management? Is your installation management system sound enough to track these metrics? If not, it’s time to adopt the ReachOut suite.
Installation management integrates the installation project with the capacity of the enterprise to ensure plans are achievable. Tracking the key performance indicators in installation management ensures that the project is on track and meets its goals. The major challenge is in identifying the right metrics to measure. The challenges related to actual measurement are secondary. This post covers the 4 KPI metrics to track to ensure the installation management system’s success and integrity.
Read more: A Checklist for On-site Installation Technicians to Ensure Quality Work
All planning and estimates matter for little if they cannot sustain during operations. Performance metrics show the status from the ground. The following metrics indicate the efficacy of installation management:
For the above metrics, a ratio of one or close to one indicates the technician’s effectiveness and things going according to the plan. It also contributes to high customer satisfaction. A low decimal indicates inefficiency or some severe issues inhibiting work.
A perfect ratio of one might not always be possible. Contingencies such as canceled appointments, vehicle breakdown, employee sick leave, and more might lead to delays and some installation not taken up at the scheduled time. A ratio of less than one sets the stage for analysis and brainstorming to improve the metrics.
Other standard indicative metrics related to performance are:
A high score indicates some issues in installation, unclear instructions, or incompetent technicians. It also means time lost in communication or redoing things.
A robust installation management system ensures the installation takes place as planned, on time. Metrics related to timeliness make sure the project execution is on track.
Time metrics are critical for effective installation management. Delays in installing equipment lead to delays in downstream activities, cost overruns, and poor customer experience.
Some of the key metrics related to timeliness include:
Time metrics highlight possible delays. The values help identify the scope and magnitude of the delay and come to an estimated revised date of completion.
It is not enough to install equipment on time. Customer satisfaction requires high-quality installation. The measures of quality indicate if the project has met its objectives. The KPIs related to quality include:
The success of installation management depends on completing the project within the budget. Cost overruns erode the profits, making the project unviable. If the project exceeds costs beyond a point, it might hemorrhage, with each installation step costing money rather than earning money from the field management enterprise.
Top budget-related metrics for installation management include:
Read more: Job Management 101: How to get the most out of a Job Management Software
Getting carried away with Big Data and overwhelming the team with data and statistics will only add to the burden. Instead, providing the right data at the right time ensures the installation management stays on track and delights the customer.
Measuring these metrics requires tracking data. Use a field management suite to capture the correct transactional and operational data. The field management suite automates the right data capture and integrates seamlessly with analytical platforms to track the most critical metrics.
Read more: How a field service software benefits security and CCTV installation companies
A good field management suite goes beyond gathering the correct data. It eases the workflow proactively to improve the time, budget, and quality metrics. Automated dispatch accelerates the workflow and improves efficiency. The inspection management suite delivers the suitable forms, auto-populates fields, and ensures the seamless capture of data, including audio-visual data. Auto-generated invoices provide speedy sign-offs and closures.
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Aarathy is a Senior Digital Marketing Analyst at ReachOut Suite. She is majorly into content marketing and focuses on getting the messaging right across a host of marketing collaterals. While not working on content, you can find her juggling SEO, social media, branding and more. She enjoys exploring new frontiers in digital marketing and the associated challenges keep her going.
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