How an FSM Software Optimizes Team Routing Success in field service operations depends on several variables. Central to the requirements is a team of skilled and resourceful field technicians reaching the right place at the right time. Effective team routing brings together the required variables to achieve this. The basic…
How to Conduct Field Service Operations in the New Normal The new normal unleashed by COVID-19 places emphasis on contactless services and online delivery. But servicing or repairing equipment requires physical contact. Asking a customer to wait for long can lead to major losses in your field service business. This…
5 Tips To Get Your Appliance Repair Business off the Ground Household appliances simplify our hectic lives. Be it the washing machines, dishwashers, gas stoves, or cloth dryers, we rely on home appliances a lot. At times, these appliances break down and need repair. IBISWorld reports that the appliance repair…
Why Do Service Firms Need to Invest in Mobile-Based Tools? A smartphone is a person’s constant companion today. The global mobile internet and social media usage statistics by Hootsuite state that out of the 56% urbanized global population, there are 3.256 billion mobile social media users (42% penetration). Mobile internet…
Five Ways to Ensure Field Service Technicians’ Punctuality and Promptness Field service operators grapple with many variables outside their direct control. Traffic snarls or diversions, wrong location details, ambiguous directions or addresses- all cause delays. Extra precautions in the wake of COVID-19 also take field technicians’ time these days. But…
Ensuring Operational Safety in Field Service During COVID-19 COVID-19 crisis has disrupted field service companies like never before. The coronavirus is unlikely to go away soon, necessitating precautionary measures for everyone. Field service providers need to take certain considerations and follow these tips to face the “new normal” set in…
Major Technology Trends in the Professional Services Market The professional services market is evergreen. People will always need HVAC service, telecom installations, cleaning services, lawn care, and myriad other services. ResearchAndMarkets.com predicts that the global professional services market is expected to grow at a CAGR of 9.1% to nearly $8,082.4…
White Plains, New York – 5 May 2020 – ReachOut Suite, the leading cloud-based field service management software from Fingent is now offering first-time users 30 days of its Premium version for just $1. This is a limited-time offer applicable only for first-time premium users signing up for any of…
Telecom Industry in 2020: Challenges and Solutions The global telecommunications sector is a vibrant industry that keeps evolving constantly to accommodate new technologies and infrastructure such as cloud, 5G, IoT, and others. At the beginning of 2020, there were 7.7 billion active mobile broadband subscriptions worldwide, reports ResearchAndMarkets.com. This is…
Multi-Crew Option Broaden Workforce Management Capabilities White Plains, New York – 27 April 2020: ReachOut Suite, the leading cloud-based field service management software from Fingent has launched a new multi-crew feature for its premium users called Advanced Work Order (AWO). AWO is an enhancement of ReachOut’s Work Order Management module…
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