“Uberization” is the flavor of the season, and is entering almost all industries fast. As early as 2014, a CSG study revealed a whopping 89% field service customers desiring an “Uber-like” tool that provides them with the exact location and arrival time of the technician. About 70% of customers also…
The popular adage “if it ain’t broke, don’t fix it” inspires many people to regard maintenance contracts a waste of money. What lends credence to such school of thought is many marketers and salespersons pushing unnecessary maintenance contracts to gullible customers, for many products. However, things are different in the…
Service appointments have always been a tricky issue for field service management firms. The need to log customer complaints, schedule appointment, assign technicians, and ensure work gets done at the agreed-upon time has been traditional pain points. These tasks take up a lot of effort and time and have been…
Field service innovators are finding ways to use emerging technologies to their advantage. IoT and increased connectivity will catalyze innovation in the field service management space. This, in turn, will enable field technicians to provide service in real time to meet customer expectations. If 2017, saw the introduction of new technology-based trends like artificial…
Safety is of prime importance for companies dealing with HVAC systems. Maintaining and repairing boilers, pumps, heating machinery and other equipment involves a high amount of risk. Plumbing and other technicians invariably face major hazards such as burns, scalding, asphyxiation, slips, trips, falls, and more during the course of their…
Field service management software is critical to managing operations for HVAC companies. As it is the case with any software, it requires updating with time, to reflect the changes in technology and the business environment. However, most HVAC companies are caught in their operational trap. They remain busy with their…
Field service is everybody’s bane, and more so for cable companies. Inability to get through to a technician who can understand the issue, the endless wait for the technician to arrive, the technician not having the materials to solve the issue, and timely service is all-too-common pain points for customers,…
Human population has been ratcheting up and so is the case with pests. Rodents, bed bugs, fleas, termites, aphids have literally grown to proportions of supercolonies. Studies estimate that global warming could lead to this boom in insect population specifically pests. The rapid and uncontrollable growth of pest population, in…
We are excited to let you know about the new feature activated in ReachOut Suite this month. As you are aware by now, we are regularly improving and adding new features to ReachOut Suite on a frequent basis. Parts Inventory / Parts Management Now managing your inventory parts has become…
Technology is influencing customer expectations and disrupting business models as never before. The case of the Heating, ventilating and air conditioning (HVAC) industry is no different. Here are the top trends impacting the sector in 2018. Decisions Increasingly Based on Real-Time Data Today’s business is increasingly becoming data-driven. The twin…
© 2018 ReachOutSuite. All rights reserved, Designed and Programmed by Fingent.
