We are excited about the new features being added to ReachOutSuite this month. These features impact tickets and rescheduling activities for field agents.
Ability to attach documents & descriptions for tickets, inspection and work orders.
The team leader or the administrator can upload documents under inspection and work order. Different formats like PDF, Doc, xls, csv etc. can be uploaded. Images can also be uploaded provided they are in jpeg and png format. Files can be uploaded upto 5mb in size. For example, if an attachment or a description is provided for a ticket and then a work order is created under that ticket – the documents gets transferred to field agents mobile application.
Rescheduling work order and inspections from the mobile application
What if your customer is not available at the location? We are bringing you an ability to reschedule your work to a different day and time after checking with your customer. This feature now allows the field agents to reschedule a work order or an inspection from his mobile app by selecting a different schedule without prior permission from the team leader or the administrator.
Tickets Module – Mobile Responsive
Ticketing module can be accessed via Reachout web app, on the mobile phone. This would now enable admin or team lead who wants to raise a ticket while they are on the field. They can do so by accessing the web app on their mobile phone which has an improved interface for creating tickets on the go. This means the admin would not require to go back to his desk to create or raise a new ticket while he is on the field.
We hope these features make ReachOut suite more useful! Have questions? Need help? You can contact us on live chat and email for support.
Digitize your field service operations from scheduling to invoicing with ReachOut. Connect your technicians with the companion mobile app to execute jobs and reduce paperwork in the field. Try ReachOut now and give your customers the fast and quality service they deserve.
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Aarathy
Aarathy is a Senior Digital Marketing Analyst at ReachOut Suite. She is majorly into content marketing and focuses on getting the messaging right across a host of marketing collaterals. While not working on content, you can find her juggling SEO, social media, branding and more. She enjoys exploring new frontiers in digital marketing and the associated challenges keep her going.
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