The global telecommunications sector is a vibrant industry that keeps evolving constantly to accommodate new technologies and infrastructure such as cloud, 5G, IoT, and others. At the beginning of 2020, there were 7.7 billion active mobile broadband subscriptions worldwide, reports ResearchAndMarkets.com. This is a significant jump from 3.3 billion in 2015. By 2022, global IP traffic will grow to 400 exabytes per month. Yet, changing technologies lead to several adaptational challenges that the telecom industry needs to overcome.
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What are the top challenges that await telecom companies in the coming days? How can telcos cross the hurdles? This blog explores.
Technology is an ever-evolving thing. Companies that are adept at changing their business models to embrace in-vogue technology turn out to be successful. This has played out when the internet, cloud, and mobility emerged to cause big-scale disruptions. Businesses that disregarded changes and stuck to profitable status-quos are obsolete today. The stories of Nokia, Kodak, and Netscape prove this fact.
Successful players in the telecom industry do not rest on their laurels. They need to:
5G will go mainstream by the latter half of 2020 in most parts of the world.
5G supports a huge increase in connected devices per unit area. It offers ultra-low latency, improves data rates, and enables network slicing. These options facilitate new services and enhance the customer experience. Telecom companies will become service providers over and above technology distributors.
Related Reading: 6 Ways Telecom Companies Can Improve Customer Experience
Telecoms are in search of “killer apps” for 5G, or the next generation of solutions. Those who roll-out such apps will gain a head start and an immense competitive advantage.
Some enhanced possibilities with 5G include:
The transition to 5G will generate a windfall for infrastructure and equipment vendors. Gartner estimates worldwide 5G network infrastructure revenues to reach $4.2 billion in 2020.
Today’s demanding customers seek customization and prefer personalized engagement.
Telcos have to:
The rise in volume and complexity of digitalization is proportional to a rise in security risks. Telcos store vast amounts of sensitive data on complex networks. Telecom companies should implement robust security measures to prevent malware attacks, DDoS attacks, and other types of cyberattacks.
Telecom companies will have to:
Telecommunication companies are not immune to the disruptions and changes caused by COVID-19. But most jurisdictions regard the telecom industry as an essential service. Stay-at-home orders, lockdowns, and social distancing push more and more people into the online mode. As such, COVID-19 will increase the demand for telecommunication services. Agile and resilient telecom providers willing to scale-up and match the demand can reap rich dividends.
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A field service management suite helps telecom operators rise up to all these challenges. An FSM enables telecom companies to process work orders in double-quick time, and schedule the best technician for the job. It integrates with the CRM to deliver insights on the customer, automates field inspections and reports, generates instant billing, and delivers much more to optimize your field service functions. Whether it is enabling a new connection, an emergency repair, or routine maintenance, the insights and real-time tracking offered by field management suites allows business managers to remain in control of operations, and intervene to resolve issues and glitches.
Related Reading: Can Field Service Software Help Manage Unexpected Technical Interventions?
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