The telecom industry is amid big-time disruption. Changes in Technology have wrecked long-standing business models. For instance, Internet services have led to the loss of rich revenue streams in voice and text. The industry now faces severe competition from over-the-top service providers. In the wake of such challenges, telecom service providers have no option but to undergo digital transformation and reinvent themselves.
Telecom players adopt new technologies such as IoT, mobile edge computing (MEC), and 5G to future-proof their Technology and gain a competitive advantage.
5G infrastructure is now up and running and powering IT significantly. Major telcos have competent support staff in most areas to troubleshoot issues. Telecos have also started rolling out 5G applications in industry verticals such as healthcare and education.
Several innovations based on 5G have also taken off. For instance, large companies now have their exclusive private 5G network. Telecom regulators set aside a portion of the 5G spectrum for such private 5G networks. Equipment vendors offer hardware and value-added services directly to private enterprises.
6G is on the anvil. This proposed Technology will use high-frequency terahertz airwaves to bridge further the gap between the digital, physical, and human worlds.
Internet speed has always been an obstacle to the adoption of new technologies. For instance, WiFi comes with limitations in speed and range. The new WiFi6 extends the range, improves network performance, boosts capacity, reduces latency, connects more devices, and boosts speed. Telecom operators adopting WiFi 6 can optimize traffic across access networks in a better way and offer workarounds in regions without fiber connectivity.
WiFi 6, in combination with 5G, offers enhanced signal strength that enables the deployment of IoT and supports always-on devices.
Removing the bottlenecks that inhibit IoT adoption unlocks several possibilities. Many have set up systems to monitor base stations and data centers remotely. Real-time analytics and proactive resolution ensure minimal network downtime. Of late, telcos have started to monetize IoT solutions. They offer services beyond network connectivity into niches such as home automation.
Cloud-hosted telephony services are soaring in popularity as vehicles to deliver innovative services. Telcos use the cloud to integrate and streamline data and voice delivery.
Converging networks and systems across wireless, wired, and private 5G networks will simplify operations, ensure unified service delivery, cut costs, and unlock new opportunities. Applications spanning all access types will become commonplace.
Convergence will take advantage of common cloud resources to optimize workloads. Telcos leverage the public cloud to host 5G in an OPEX model. Reusing data center infrastructure eliminates capital expenditure, reduces operating costs, promotes elasticity, and enables on-demand resources.
Today’s interconnected networks generate tons of data. Analytic engines collect data from devices, customer touchpoints, social media, and other sources and generate business insights. Real-time customer intelligence powers efficient operations, enable targeted marketing campaigns, and promotes customer focus.
Enterprises increasingly use analytics in combination with Artificial Intelligence to improve the accuracy of the analytics and gain actionable insights from data. Telcos already use virtual assistants, chatbots, and AI tools to personalize user experience and improve customer satisfaction. About 70% of telecom operators will adopt AI by 2025.
Artificial intelligence unlocks several new possibilities. The Technology enables:
Security threats become deadlier with every passing day. The never-ending story of network security teams upping their game to counter complex threats continues.
Telcos will continue their efforts to embed security in the enterprise IT architecture. Cyber security mesh has replaced conventional firewalls as the mainstream approach to security. Cyber security mesh is a holistic approach that integrates all security deployments in coordination. Telecos may detect threats and remain better prepared. The modular approach of the mesh enables network resiliency.
The zero-trust model is also seeing a significant uptake. The approach seeks new authentication at every instance rather than a one-off multi-factor authentication.
While Technology such as AI, IoT, 5G, and the cloud deliver immense benefits, the real value addition for customers comes with the human-augmented assurance of network operations. Field service providers need to identify the pain points and offer a resolution, all in double-quick time.
Field service management (FSM) software has become essential for telecom service providers in today’s digital-first world.
Telecom industries are overhauling their customer, communication, and delivery channels and creating a new value ecosystem. Success depends on a customer-centric attitude, for which a robust field service management suite such as ReachOut Suite is the backbone.
Connect with our experts today and learn how ReachOut Suite can help streamline field management for your Telecom company!