Window cleaning is an evergreen job, come hell, high water, or the coronavirus. But the job involves several risks. Scheduling, coordination, and technical challenges make the business even more difficult than it appears. Besides, occupational health hazards and injuries make window cleaning a high-risk job.
Read more: Is COVID-19 a Bane or Boon for Cleaning Companies
So, how can a window cleaning software help manage remote window cleaners better?
A well-run field service business always schedules jobs well and delivers punctual services.
Intelligent scheduling allows remote window cleaners to finish more work orders in a day without wasting time on travel. A well-planned schedule reduces the chances of mistakes and omissions.
Upfront schedules render clarity to workers and improve productivity. It enables managers and supervisors to enforce greater control over operations.
Read more: Field Service Management Software for Window Cleaning Service
With manual scheduling, contingency often causes chaos. Automated scheduling through cleaning management software enables flexibility. When customers have urgent jobs or want to reschedule appointments, the software helps make changes. Push notifications inform the customer, cleaners, and other stakeholders of the revised schedule. The software reschedules downstream changes automatically.
Track worker movements through a smartphone app and GPS, integrated with the cleaning management software. Supervisors and managers get to make a proactive intervention to resolve any hold-up or delays. Customers get an accurate ETA of when the cleaners will arrive at their premises. Long-term analysis of GPS data allows us to unearth trends to improve work processes.
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Unless window cleaning workers have the proper tools, equipment, and other resources, they cannot do their work.
Never underestimate documentation and paperwork in windows cleaning. Document the diverse methodologies, regulations, and other information. Make the relevant portions available to workers through the cleaning management software app.
Use a mobile field service app to keep paperwork in order.
Remote workers often find themselves in the lurch due to lack of communication from supervisors.
Read more: Is Your Cleaning Service Software Harming Your Business? Find out whether your service software is up to the mark or not!
Having strict health protocols for workers in place is always a good idea, and more sure during the COVID-19 pandemic. Follow these precautions to pre-empt the spread of the virus to employees or customers:
Make sure that workers:
Read more: COVID-19: Tips for Field Service Teams to Work Safely
Use the window cleaning software to enforce these precautions. For instance, provision for an adequate inventory of clean towels. Record the worker temperature, hand sanitizing check, and other requirements as part of a pre-job checklist.
A well-integrated windows cleaning suite allows supervisors and managers to remotely control field operations without being intrusive. It enables making the right interventions at the right time, improves efficiency, saves money, and boosts customer satisfaction.
ReachOut’s cleaning management software helps resolve the everyday bottlenecks faced by your cleaning business. Contact us to learn more about ReachOut.