All businesses need growth for survival in today’s competitive environment. Businesses stagnate without growth. Competitors edge out such business into obsolescence. A field management suite is indispensable to infuse efficiency and drive growth in today’s digital age. Here is how ReachOut Suite will grow your field service business and make it more competitive.
Success in today’s hyper-competitive environment depends on serving the customer fast. Tech advances and the fast-paced nature of today’s lives have made customers impatient. They seek fast answers and instant solutions. Any delay leaves the door open for a competitor to entice the customer away.
Reducing the lead-time makes sense from the business point of view as well. The business becomes more efficient and improves turnaround time. They may serve more customers in the limited time available. The sooner a field agent attends to the job, the better the customer satisfaction, and the better the chance of repeat orders.
ReachOut Suite helps field service businesses meet demand fast.
One of the biggest impacts of ReachOut Suite is in scheduling jobs. Scheduling is a dynamic process. Technicians call in sick. They may want to change their schedule for personal commitments. The customer may cancel the work request. New, emergency, and priority requests keep on coming in. Any change forces a change to the entire shift schedule. Delays, missed appointments, and confusion becomes the order of the day.
ReachOut offers intelligent scheduling capabilities. It assigns competent technicians to a work order. The suite:
In today’s hyper-competitive business environment, increasing rates is an ill-advised move. Many businesses, especially start-ups offer very low rates, and may even offer services at a loss to gain market share. They have innovative models such as increasing the customer base, and selling the company for higher valuations!
In such a complex market, the only way genuine field service businesses can survive is to operate on razor-thin margins. Profits come by cutting costs and getting repeat businesses.
ReachOut helps the business reduce the job cost. The suite:
ReachOut enables executing more jobs with limited resources. Efficient operations allow getting more jobs done each day without hiring more people.
The competitiveness of a field service firm depends on the quality of service. Firms that offer high-quality services at low rates deliver the best value. The best firms strive to delight the customer in everything they do. They place the customer as the focus of all their processes and efforts. They make it a habit to go all out to delight the customer.
ReachOut suite helps field service businesses improve the quality of service. The suite streamlines inspections, audits, and analytics. It makes quality control and analysis easy, from a single, integrated dashboard. The suite:
ReachOut reduces the time needed to complete jobs. The suite equips technicians with the tools that make work execution faster and more accurate. It enables:
The sustainability of any business depends not just on raking up profits but on ensuring smooth cash flow. Smooth cash flow depends on invoicing clients promptly and collecting payments without delay.
ReachOut suite automates invoice creation. The field agent may generate invoices instantly, on completion of work, and collect payments. They may collect digital signatures as proof of work completed, or an acknowledgment of invoices.
The technician app collates field data, such as employee check-in, geolocation data, and more, to ascertain the number of hours. API integrators pull data from the work order management system to get the rates, discounts, and other details. The system generates the invoice and sends it to the client’s email or phone.
ReachOut suite offers easy integration with payment portals such as PayPal, to collect payments. The client may make the payment instantly, through contactless methods.
The competitiveness of the business depends on its ability to woo customers effortlessly. Generating quotes and estimates easily is the key to such ability. When customers make a query, the business has to respond fast, before a competitor entices them away.
ReachOut enables generating professional looking dynamic quotes. The customer may change variables and see the rates change instantly.
Easy integrations to the inventory software, Human Resource Information System, and other internal databases allow customer support agents to get an accurate, real-time picture of the ability of the enterprise to deliver on promises. These insights enable making realistic estimates, especially concerning the timelines. Sign Up with ReachOut today and elevate your service business to new heights! Or alternatively, connect with our experts to get a free demo!