Effective field service delivery necessitates changing with the times. The best field service companies constantly tweak their business processes. They streamline work order processing to cater to the changing demands of their customers. Are you struggling to handle multiple work orders daily? Then it’s high time you should adopt the ReachOut work order management software.
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Effective fulfillment of work orders requires making informed decisions. ReachOut offers complete information associated with any work order.
Storing everything in the field management suite makes it bloated and leads to unnecessary repetition. ReachOut offers easy integrations with third-party software to store your valuable data. Users get ready access to live, up-to-date information while the software remains agile.
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Seamless integration with the CMS offers in-depth customer information. The field agents access customer demographics, preferences, and previous engagement with the company. Customers like it when they do not have to repeat what they told the customer support agent. Technicians who know what to do and engage with customers on their preferences enhance the experience.
Integrated inventory management allows confirming work orders based on spares availability. Delaying a promised task degrades the customer experience. It also breeds inefficiencies.
Integration with the Human Resource Information System enables assigning jobs to technicians. Schedulers do not have to waste time cross-checking which technician is on leave and who is on overtime.
The easy integrations on offer promote all round efficiencies. Ready access to live information eliminates confusion and delays.
ReachOut’s work order management software ensures robust performance as the user can retain ownership of their data. ReachOut’s robust infrastructure provides encryption, regular backups, and redundant storage for quick retrieval. Easy accessibility, through browsers, enables operations from anywhere, at any time.
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An effective fix requires assigning technicians competent to do the job on hand. The nearest or the readily available technician may not always be the best one to do the job. Some types of repair and servicing require certified technicians. For instance, the US EPA mandates licensing for servicing some HVAC equipment. Many manufacturers stipulate minimum skill levels or experience to service complex machinery.
ReachOut supports an active directory of technicians’ skills and competencies. The skills database allows schedulers to filter technicians by skills, certifications, experience, and work history. They may apply filters such as location and availability on the eligible technicians.
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ReachOut also offers a slew of flexibility-improving functionalities. The advanced work order feature allows adding more than one field agent for a job. Supervisors may assign individual work responsibilities and transfer jobs, depending on work exigencies.
Assigning the right technician improves the first-time fix significantly. It also enables a proper and fast fix, further enhancing the customer experience. Most customers readily accept a marginal delay to ensure an accurate first-time fix.
Work history matters to deliver an effective fix. The rapid advancement of technology has resulted in a fragmented equipment landscape. Even the same type of equipment has many variants to cater to distinct features and customization. Customers may have special needs and preferences when working on their machinery.
Technicians can use ReachOut to access a client’s service history. ReachOut offers a comprehensive insight into service history that enables:
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Businesses that do not gear up to respond to the dynamic needs of their customers soon go extinct. A flexible business process is no longer just “nice to have.” It is now a must for survival.
The dynamic nature of today’s business and life means requirements are rarely static or work orders are sacrosanct. Requirements often change when the customer raises a work order or when the technician reaches the worksite.
ReachOut allows field agents to generate work orders. Empowered field agents may create or change work orders to cater to the changing customer needs or match the fluid situation.
For instance, a technician out on routine servicing of HVAC equipment might discover a cracked pipe. He may raise a new work order to replace the pipe. The preventive repair forestalls an emergency and spares the client from disruption.
ReachOut ensures agent-generated work orders do not subvert already assigned work orders:
Read more: The 6 Must-Haves for a Work Order Management System in 2021
ReachOut’s versatile work order management capabilities allow field businesses to plan and execute day-to-day field operations effortlessly. The unbridled flexibility on offer unlocks a world of possibilities. Many companies leverage the ReachOut field management suite to deliver hyper-personalized and flexible services and reap a significant competitive advantage. Want to try ReachOut to manage your work orders and field service scheduling? Contact us and get started right away.