Field service management (FSM) software has become indispensable for installation service providers. In today’s fast-paced world, businesses need digital software to deliver instant quotes, assign jobs to field agents quickly, track the agents to resolve issues proactively, streamline workflows, and automate back-office tasks. Often, profitability depends on the efficiency gains delivered by the FSM suite.
But blindly installing any random field service software is not a solution. Flashy features or bells-and-whistles do not add value to a field service management suite. Instead, the best FSM software delivers functionality that matches the business’s specific needs. Unfortunately, many companies make these five mistakes when selecting a field management suite.
The uncertainties of the post-pandemic necessitate flexibility to adapt to fast-changing situations. Also, today’s customers and workforce prefer to engage digitally and want instant results. Mobility enables field services to operate from anywhere, get things done quickly, and improvise.
FSM suites, accessible through smartphone apps or web browsers, unlock many possibilities.
An FSM suite that does not integrate with other enterprise apps and databases stifles productivity. On the other hand, seamless integrations improve efficiency, reduce administrative expenses, and make the business more competitive.
Best-in-class field service management suites offer seamless integrations of enterprise and third-party databases. Native integrations and APIs ensure smooth information flows.
The success of any business depends on customer satisfaction. For installation businesses, their field technicians are internal customers. Effective field service management suite focuses on internal customers and makes things easy. An FSM suite that does not make things easy for technicians leads to poor user adoption and consequent failure.
The best field management suite
The UX can make or break any software. When technicians are on the move, a good UX is important to use the software easily and get the intended benefits. If technicians spend too much time on the app than doing actual work, they would be better off doing things the old way.
The best field service management suite leverages the power of simplicity. These suites offer:
Many installation service providers focus only on the feature list of their field management suite. A fully laden field service management suite is useless if it hangs or crashes frequently. Furthermore, if the FSM suite has weak security, it may compromise the security of connected enterprise systems.
The best field management suite
ReachOut field management suite offers the right features and functionality for the installation service business. The cloud-based, device-agnostic FSM suite delivers real-time updates with zero paperwork.
The suite helps installation service businesses schedule jobs without complex spreadsheets. Easy calendar views and intuitive drag-and-drop interfaces make scheduling tasks effortless. Pre-set filters ensure schedules do not clash with holidays. Integrated maps make sure technicians reach their worksite quickly.
Hundreds of readymade forms, through the forms marketplace, streamline workflows and inspections. In addition, stylized forms allow customization and branding.
Integrated views through smartphone apps offer real-time visibility. Managers may supervise all facets of operations through a single, integrated platform. Field technicians get dedicated apps that keep them connected.
Easy reporting and tracking improve operational efficiency. Automated invoicing and payment collection boosts cash flow. The secure infrastructure ensures data security. The business retains ownership of data.
ReachOut enterprise edition makes it even easier to customize and streamline complex activities.
You cannot go wrong by installing the ReachOut field service management suite for your business.
Talk to our experts to learn more about the ReachOut suite and how it can be your perfect business mate.