Field service management is crucial to several industries. With changing customer demands and the need for effective management, field technicians are always on the lookout to optimize operations through the right adoption of technology. However, understanding which digital tool fits best with the business’s needs can take time and effort. This blog will help you get a clear view of the upcoming trends and technologies in field service management so that you can stay prepared for the future!
1. Increased FSM adoption
The overall field service trends for 2024 indicate a rise in field service management (FSM) software adoption.Almost one in every two field service enterprises now uses FSM software.
The global worth of the field service management industry was $4.819 billion in 2021. The value will reach $24,294.00 million in 2030, with a CAGR of 19.7%
The following are the top reasons field service enterprises embrace FSM software:
However, 25% of field service enterprises still use spreadsheets, whiteboards, and other manual methods for job scheduling.
2. The rise of the cloud
The most obvious field service trend for 2024 is that cloud-based FSM systems have surpassed on-premise FSM systems.
Service providers prefer cloud-based FSM to:
The global cloud FSM market will grow at a CAGR of 17.2% until 2028.
3. Rise of mobility
The rise of cloud-based FSM goes hand-in-hand with the rise of mobility.
Companion mobile apps to FSM software empower field technicians with:
Field technicians access cloud-based FSM through mobile browsers or apps. The top reasons enterprises adopt mobile field service solutions are:
Three out of four businesses adopting mobility in the field service management industry have increased employee productivity and customer satisfaction rates.
The major field service trends for 2024 within the mobile FSM software space include:
4. Increased automation
Automation has become the biggest enabler of revenue growth in field service management.
Key field service trends in 2024 in automation technologies include:
IoT apps now generate a value addition of $470 billion annually for field service industries.
The popularity of smart homes will increase field service demand. In 2024, demand for connected services, such as installation, maintenance, tech support, and repair work, will grow.
5. Artificial Intelligence integration
The increasing trend of automation in the field service management industry goes hand-in-hand with the popularity of Artificial Intelligence (AI).
Artificial Intelligence in FSM enables
78% of high-performing field service enterprises use AI, and 83% use workflow automation.
Combining mobility and artificial intelligence (AI) improves field service agent productivity by 30% to 40%.
Almost one in every two field service enterprises looks to deploy AI within the next two years.
6. Increase in real-time tracking
More and more providers in the field service management industry offer real-time tracking solutions using GPS and geolocation capabilities.
Field agent or crew van tracking enables field service enterprises to:
32% of businesses implementing fleet tracking technology reaped positive ROI in six months.
7. Rise of self-service customer portals
In a field service management trend for 2024, customers increasingly rely on self-service portals as their first point of contact.
Field service automation enables self-service portals.
Using self-service portals or mobile apps allows customers to:
8. Deep integrations
A major field service trend for 2024 is service suites offering comprehensive functionality, enabling customers to do everything from a single integrated portal.
FSM suites add functionality by integrating other internal and external databases using APIs.
The most popular integrations include:
9. Increased flexibility
FSM software providers offer flexibility, allowing businesses to adapt the software to their needs.
Flexible FSM software enables service providers to:
Another field service trend for 2023 is that one out of every two fleet managers considers the ability to reroute field technicians for emergency jobs as their most important success factor.
10. Increasing HR challenges
An estimated 20 million field technicians operate worldwide.
One of the field service management trends for 2024 is an estimated shortage of two million field service workers globally.
Field service companies find it tough to get a quality workforce.
Most businesses struggle to replace aging Baby Boomers
Almost half of all field technicians and service workers will be freelance by 2025.
Field service management industry players use the FSM suite to overcome the challenge. The FSM suite enables service providers to: