Equipment maintenance is a challenging job. It becomes even more challenging as the COVID-19 pandemic has fueled immense changes to the workplace, field jobs, facility management, and equipment maintenance. Here are six tips for maintenance teams to break out of their rut and achieve maintenance management success in 2021.
The golden rule for maintenance management success in 2021 is preventive maintenance. The guiding philosophy of late is to prevent a problem from occurring in the first place instead of resolving it. The approach makes sense, as pre-emptive efforts spare the enterprise from downtime and a more costly fix.
IoT sensors and data analytics make it easy to predict when the equipment is likely to fail. IoT sensors, for instance, warn when the equipment is running low on fuel. Data analytics alerts when a critical reading goes outside the ideal range.
Read more: 5 ways to improve customer satisfaction in field services with predictive analytics
Maintenance management companies should:
Remote maintenance is gaining ground in 2021. The COVID-19 triggered social distancing norms forces activities online. Customers are increasingly seeking contactless services, and providers want to reduce site visits to prevent the pandemic’s spread. Maintenance teams do so by investing in remote support technology and maintenance software.
Read more: 5 Compelling Reasons for Service Firms to Invest in Mobile-based Tools
Read more: 5 Ways to Reduce Site Visits in Field Service Operations
In today’s data-driven world, everyone seeks to quantify data, right from the C-level executives to business analysts and line managers to customers. Quantification offers greater clarity and measures the ROI of any spend.
Smart maintenance teams use metrics to evaluate the present position relative to the ideal state. Success depends on deploying the right effectiveness metrics that focus on continuous improvement. For instance, if preventive maintenance compliance is 99%, but the equipment fails repeatedly, it shows an anomaly, which requires closer scrutiny.
Consider the following generic metrics to gauge the effectiveness of maintenance management:
A maintenance dashboard that offers a live comparison of specific metrics enables supervisors to enforce greater control.
Read more: 6 Best Practices to Reposition Your Field Force Management in 2021
Many maintenance planners are aghast to close a work order to see the same request crop up again next week. Low first-time fix rates result from inefficient maintenance management practices.
One common manifestation of poor maintenance management is the maintenance team always chasing parts. Another tell-tale sign is not having enough staff to complete all the daily work. Conflicts, such as production blaming maintenance for equipment problems, are also commonplace. Many maintenance teams remain in firefighting mode, rushing to tasks that cannot wait any longer.
The effectiveness of maintenance depends on the extent to which all provisions are in place for planned work.
Deploy maintenance software to ensure effective implementation of such provisions.
Read more: Effectively Manage Your Remote Workforce With FSM Suite
Maintenance software makes it easy to provision resources and conducts seamless maintenance. The latest maintenance software leverage automation, Artificial Intelligence, and other emerging technology to improve accuracy, streamline processes, and speed up things.
Read more: How AI Will Simplify and Automate Service Appointments in Field Service Management
In the current challenging business environment, maintenance teams do not directly contribute to the bottom line. As such, they are invariably in the first line of budget cuts. Even without staff cuts, there is a talent crunch as the Baby Boomers workforce retires, and the new Gen Z is not too captivated by field maintenance jobs.
Maintenance management companies must improve people management by following these trends:
2021 promises to be a watershed year as the world emerges from the disruptions caused by COVID-19. Effective maintenance management, focusing on emerging technologies and proactive maintenance strategies, will allow maintenance firms to get ahead.
Are you keen on learning about the new ways of reducing physical visits to worksites and managing operations remotely? Check out ReachOut’s field management software and send us your queries.
Ashmitha works with ReachOut Suite as a creative writer. She collaborates with the Digital Marketing team to deliver engaging, informative, and SEO friendly business collaterals. Being passionate about writing, Ashmitha frequently engages in blogging and creating fiction. Besides writing, Ashmitha indulges in exploring effective content marketing strategies.
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