Any organizational change faces resistance. Even if the change is supposed to bring in positive outcomes, people may not prefer to welcome anything that upsets the status quo. However, businesses that focus on long-term success should be ready to convince their employees that any short-term pain will be worth it. It’s no different when it comes to implementing an audit/inspection management software in your field service company.
Audits and inspections are among the key services offered by any field business. Using traditional paper-based forms is often time-consuming, error-prone, and a drain on resources. Audit software, one of the fruits of digitalization, improves the process.
An audit and inspection software offers dynamic forms and collects data automatically. The audit software will have the ability to read from IoT sensors and populate the form fields. The inspector may store photos within the form, rather than mess around with attachments. During COVID-19, automated digital forms have widely enabled contactless collection of data, and dissemination of reports via email.
Read more: How Field Service Providers Can Utilize ReachOut’s Digital Forms to Gain Competitive Advantage
Such benefits notwithstanding, implementing audit/inspection software faces significant resistance from the field technicians. How can you overcome the change resistance to using a service software for your audit management and inspection management purposes? This piece attempts to take a look.
Implementing inspection management software delivers efficiency improvements, but disrupts the status quo. It forces new ways of work, which may unsettle field agents. Many agents have emotional connections to their job, and thoughts of change will disengage them. Others, even when convinced, opt to resist owing to peer pressure.
How can you overcome this?
Inspection management software automates the process. Dynamic forms capture information electronically and generate reports automatically. The field agent does not waste time on manual form fill-up, duplicate data-entry, or re-entering information in an Excel sheet. Inspection management software allows field agents to cover more audits in a day. But this may also mean that the industry needs fewer field agents. When field agents find their jobs under threat, resistance is natural.
How to overcome change-resistance caused by fear of job loss?
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“Once bitten, twice shy”, goes the adage.
Experience of botched-up changes, false promises, or software not living up to claims make the workforce resist change. If nothing else, earlier changes may have affected the employee adversely.
How can you convince your employees on the long-term advantages of an inspection software built on latest technologies?
Often, resistance to inspection management software is because of implementing it at the wrong time. Change always disrupts. Implementing a new software during peak season, when field agents are busy in their job, is a recipe for disaster. Field agents would prefer to do their job in an accustomed way rather than stop doing their jobs and learn uncertain software. To make matters worse, many enterprises roll-out half-baked software, with incomplete features or inadequate testing.
Implement new software during off-peak season, when employees have free time on their hands.
Read more: How to Put Together an Effective Audit Program
Audit management software gives a big fillip to improving field service efficiency. But the advantages are realized only if the field agents support it. Non-cooperating field agents subvert the best of software, and the digitization ends up doing more harm than good. Overcoming resistance to change is as critical as developing the software itself.
Need help implementing an audit/inspection software for your business? Get in touch with our expert and streamline your audit management with ReachOut.