Users can be of three kinds – Administrators, Team Leaders and Field Agents. As an admin, you can manage things on the web, while field agents head outdoors and execute inspections and work orders. Team Leaders are essentially Field Agents who oversee a group of one or more Field Agents as well.
ReachOut -> Left Side Panel-> Users and Teams -> Users -> Click Add New User Button
Note: In the free tier, you are provided with 3 users. The first user is set up as the admin, that allows you to create 2 other users who can be admins or field agents.