The Ticket view shows you all the tickets in the system. From here you can lookup or update tickets for anyone associated with the account. It’s the perfect view for Call Center personnel to use while responding to calls and emails since it quickly gives them an overview of the customer history.
1. Add a ticket
2. View specific tickets
3. Edit a ticket – Allows the admin to create work orders or inspections based on the requirement of the customers
4. Delete a ticket
5. Search for a Ticket by Display Name
6. Filter tickets by status, customer name and priority
The privilege to add, edit and delete is restricted by means of User Roles. So if you are not able to add a ticket, please check with your ReachOut Admin and ensure you have the required privileges.