FAQ
How does this work?
Integrating Stripe with your ReachOut Account enables you to accept online payments from your customers for the services you have provided. Customers pay using Stripe’s payment methods, and it securely processes these transactions. Once a payment is confirmed, Stripe transfers the funds to your business bank account while managing the complexities of payment authentication, encryption, and fraud protection.
How can I share this option with my customers?
After integrating Stripe with your account, the system will automatically generate a payment link that will be added to your invoices. You also have the option to allow field agents to accept payments directly from these invoices. Customers can securely complete their transactions using the payment link, by accessing their invoices, or through the Customer Hub.
Is there any processing fee?
Yes, Stripe charges a processing fee for each successful transaction. The fee typically includes a small percentage of the transaction value (e.g., 2.9%) plus a flat amount (e.g., 30¢ per transaction). Fees may vary depending on the type of payment (credit card, digital wallets, etc.) and your location. You can review Stripe’s pricing in your dashboard or on their website.
How soon will I receive the payment?
Once Stripe processes a payment from your customer, the funds are transferred to your business account. The first payout may take 7–14 days to ensure everything is set up correctly. After that, payouts generally occur on a 2–7 day rolling basis. You can customize your payout schedule to daily, weekly, or monthly intervals based on your cash flow needs.
What online payment modes are supported?
Stripe supports various payment methods that you can offer to your customers. These include credit and debit cards, digital wallets like Apple Pay and Google Pay, and local payment methods depending on your region.
How can I handle refunds?
You can issue full or partial refunds through the refund option within ReachOut using the embedded Stripe dashboard. Once processed, the refunded amount will be returned to the customer’s original payment method. Depending on the payment method used, it may take up to 5–10 business days for the refund to be reflected in the customer’s account.