Configure your Business Email

You can configure your outgoing business email address using third-party email providers (Gmail, Outlook, Yahoo, etc.) and send customized emails to customers such as work reports or feedback surveys.

You can manage the SMTP settings to maintain a default channel for sending all your outbound emails by using your business email and including your company name as the sender, rather than banking on emails that are sent bearing addresses like noreply@reachoutsuite.com.

To set up your business email ID for all outgoing emails to your customers,

1. Go to Settings > Preferences > Business Email and then click the Edit button to start setting up your business email. 

2. Once under the Email Configuration page, you can select your desired email provider, and the remaining fields – Host, Port, Connection will auto-populate accordingly.
3. Enter the ‘User Email’, ‘Password’, and ‘Display Name’ and click on the Save icon. 

The ‘Allow in-app emails’ option will be checked off by default. This is to ensure that in the event there is an issue with your email provider channel, the in-app emails will be sent using the ReachOut email channel.

PLEASE NOTE – The SMTP setup and the verification process may vary for each email provider. Here we will walk you through how to configure your SMTP settings for the most popular email service providers.

Gmail

To synchronize with your Google account, you should first disable certain security privileges inside Gmail.

• In the My Account section, click the Security tab on the left and enable the Less Secure App Access feature.
• Disable 2-Step Verification if it’s turned on.

1. Once done, select GSuite from the Service Provider drop-down in Mail Settings. The remaining fields – Host, Port, Connection will auto-populate accordingly.
2. Then update the rest of the mandatory fields – User email, Display Name, and Password. Click Save. 

Yahoo

To synchronize with your Yahoo account, firstly you have to disable one of its key security measures known as Less Secure Apps.

• Go to Account Info. Select Account Security from the left tab and enable the ‘Allow apps that use the less secure sign in’ option.
• Disable Two-step verification if it’s turned on.
• Now, select Yahoo from the Service Provider drop-down. The remaining fields – Host, Port, Connection will auto-populate accordingly.
• Fill in the rest of the mandatory fields – User email, Display Name, and Password. Click Save.

In case you face any difficulties while setting up your business email, shoot us an email at – support@reachoutsuite.com explaining the issue and we will get it resolved fast.